Operations Lead

Centersquare • Tukwila, WA

1d

About The Position

The Data Center Operations Lead is a highly technical, customer-centric role responsible for the 24x7 availability of IT infrastructure and the delivery of "Smart Hands" services. This role serves as the bridge between physical hardware and logical network/system administration. You will lead a team of Technicians to ensure customer deployments, migrations, and troubleshooting are executed with precision and within SLA.

Requirements

• Networking: Thorough understanding of TCP/IP, Leaf-Spine architecture, and VLAN tagging.
• Infrastructure: Deep knowledge of server hardware architecture and enterprise storage arrays.
• Tools: Mastery of ServiceNow (or similar ITSM) and DCIM tools (e.g., Sunbird, Nlyte, or Schneider EcoStruxure).
• Communication: Exceptional ability to translate complex technical failures into clear, concise updates for non-technical stakeholders.
• Experience: 5+ years in a Mission Critical IT environment, with at least 2 years in a leadership or senior capacity.
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent military/trade experience.
• Shift Work: Ability to support a 24x7 environment, including being "on-call" for critical incidents.
• Physicality: Capability to lift up to 25kg (55 lbs) and perform tasks involving standing, bending, and kneeling in a cold/hot aisle environment.

Nice To Haves

• Network: CompTIA Network+, CCNA, or JNCIA.
• Systems: CompTIA Server+, Azure Administrator (AZ-104), or LPI Linux Essentials.
• Process: ITIL v4 Foundation.

Responsibilities

• Team Management: Coordinate the daily activities of the Data Center Support (DCS) team, providing mentorship, technical escalation, and shift scheduling.
• Project Lifecycle: Oversee complex "Rack and Stack" projects, including high-density server deployments, structured cabling (Fiber/Copper), and hardware lifecycle management.
• Resource Planning: Develop project budgets and track the efficient use of technical resources, tools, and consumables.
• Incident Management: Act as the primary escalation point for critical IT infrastructure outages, coordinating with Network and System Engineers to perform root cause analysis (RCA).
• SLA Compliance: Monitor the ticketing queue (ServiceNow) to ensure all customer billable requests are addressed, documented, and closed within contracted timelines.
• Asset & Media Management: Maintain a strict chain of custody for customer assets, including secure data destruction (SSD/HDD) and inventory audits.
• Physical Connectivity: Utilize the OSI Model to troubleshoot Layer 1–3 issues, including fiber optics (MPO/LC), transceivers, and copper patching.
• Vendor Coordination: Manage third-party IT vendors and OEMs (Dell, HP, Cisco, Arista) for hardware replacements and firmware updates.
• Remote Hands Support: Provide expert-level "Eyes and Ears" support for remote engineering teams, performing BIOS configurations, OS installs, and console-level troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level