Operations / Manufacturing / Production Supervisor
About The Position
The Operations / Manufacturing / Production Supervisor is responsible for overseeing daily production or service center activities, ensuring that processes run smoothly, efficiently, and safely. This role supervises professional-level staff and ensures adherence to quality standards and production or service schedules. This job profile is intended for People Managers of 4+ professional-level roles. The Operations Leader plays a critical role in overseeing daily operations, ensuring efficient job execution, maintaining high standards of safety and quality, and fostering employee development. This position serves as a key liaison between the service center, customers, and internal teams such as Sales and Purchasing. The Operations Leader directly supervises craftsmen and is responsible for driving performance, accountability, and continuous improvement.
Requirements
- Minimum of 3 years’ experience in rotating equipment repair
- Strong communication and employee coaching skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Demonstrated ability to make critical decisions and hold team members accountable
- Skilled in identifying nonconformance issues and driving corrective actions
- Collaborative mindset with the ability to work across Sales, Operations, and Support teams
- Proactive, solutions-oriented approach to leadership
- Facilitate access to classroom training, seminars, and OEM-led sessions
Responsibilities
- Monitor job performance against estimated or established timeframes
- Promote efficient repair practices and maintain a strong pace of work
- Serve as the primary point of contact for customers regarding in-shop work
- Communicate and negotiate effectively to meet customer needs
- Provide hands-on technical guidance and problem-solving support to the team
- Identify and correct conditions or behaviors that may compromise quality
- Verify measurements, test results, and perform final inspections before job completion
- Proactively identify and address workplace hazards and unsafe behaviors
- Deliver regular feedback to craftsmen on productivity, quality, and safety
- Support employees in setting and achieving performance and career development goals
- Coordinate on-the-job training, mentoring, and technical development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
