Operations Management Area Director

Sevita•Bethel, OH

About The Position

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Operations Management Area Director Annual Salary $72,500 This position requires a valid driver’s license held for at least one year (post-permit) and a clean motor vehicle record that meets Sevita’s insurability policy. SUMMARY Position Type: Full-time, exempt, salaried supervisor role. Scope of Role: Manages the operations within a community with revenues of around $7.5 million. Key Responsibilities: Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals. Ensures compliance with applicable state and federal standards.

Requirements

Bachelor's degree and three to six years of related experience with significant management experience in the human services industry.
Master’s degree in Human Services, other education and experience as required by state.
Licensure(s) as required by state.
Valid driver’s license held for at least one year (post-permit) and a clean motor vehicle record that meets Sevita’s insurability policy.

Responsibilities

Provides leadership including direct supervision of Program Directors or other staff
Works with regional support team
Implements Sevita employee practices
Oversees area safety and workers’ compensation implementation
Approves area involuntary terminations and reviews written warnings
Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams
Consults with the Program Director and Talent Acquisition teams on hiring Program Supervisors
Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards
Provides orientation, training, and guidance to Program Directors
Delivers training as a facilitator as needed for team
Periodically audits training records
Oversees system for implementation of program planning
Monitors delivery of services and supports to meet Sevita and regulatory standards
Ensures services are consistent, engaging, and relevant to the individuals served
Monitors scheduling, overtime dashboards, and employee utilization for efficient coverage of area programs
Responsible for financial performance of the area business unit
Reviews financial statements
Oversees area purchasing
Understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance
Executes on action plans to improve performance of underperforming programs
Assures billing compliance and documentation
Safeguards individuals' served funds and ensures compliance within area
Verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served
Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors
Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner
Coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals)
Manages intake referral checklist, working referrals in the pipeline in their area
Reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director
Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends
Implements area core growth strategy (census, periodic billing, new starts) to increase volume
Assists with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment
May identify potential acquisition opportunities as well
Maintains and fosters relations with case managers, referral agents, the community, and funders
Participates in building relationships with local legislators and government officials
Attends grassroots advocacy meetings (e.g., townhalls, advocacy days; lobbies on behalf of individuals and Network as appropriate
Implements area strategies to maintain and foster relations with individuals, mentors, families, and guardians; and implements individual satisfaction enhancement plans as appropriate
Upholds Sevita customer service standards
Oversees area quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individual individual’s needs, and reviews area incident reporting
Implements area incident management protocol
Ensures timely incident reporting and implementation of corrective action
Assists with area investigations
Maintains licensing and compliance for area services and supports
Assures timely and accurate documentation
Oversees area implementation of Sevita compliance plan
Assists with correction orders and over-sees implementation of compliance plans
Oversees development and implementation of area health and safety programs for individuals and employees
Supervises area nurses as applicable
Maintains area compliance with Sevita and regulatory standards for clean, neat, safe living and working environments
Assures pleasant, age-appropriate, well- decorated home-like residential living environments
Directs area maintenance
Performs other duties and activities as required, including backfilling roles under your supervision
Completes performance evaluations, scheduling, orientation, and training
Makes decisions on employee transfers, promotions, salary changes, discipline, terminations, and similar actions
Resolves employee problems within position responsibilities