Operations Manager - Data Analytics

Salesforce•Chicago, IL

13d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Operations Manager will play a critical role in driving execution excellence across our Data & Analytics team supporting Global Renewals & Success Plan Sales orgnization. This role serves as the program manager and operational backbone for the team, ensuring our highest-priority analytics initiatives move forward on schedule, risks are surfaced early, cross-functional partners stay aligned, and leadership receives clear visibility into progress. A core requirement for this role is the ability to convert complex analytical work into compelling, executive-ready presentations that tell a clear story, drive decisions, and reflect the high bar of quality expected from our team. This person will partner closely with data & analytics team leadership, analysts, data engineering, product / program owners, and cross-functional teams (Sales Strategy, Finance, Product Growth Strategy, CS Ops, QCP, GDSO, DTS) to operationalize roadmap priorities and ensure we deliver high-impact business outcomes.

Requirements

Bachelor’s degree in Business, Operations, Project Management, Analytics, or related field.
5+ years of experience in program management, operations management, or PMO roles—preferably within analytics, data, SaaS, or go-to-market organizations.
Demonstrated ability to manage complex, multi-stakeholder programs with tight timelines.
Exceptional communication skills, both written and verbal.
Outstanding presentation and storytelling skills: must be able to craft executive-ready slides that simplify complex topics.
Strong organizational skills and attention to detail.
Experience with project management tools (Asana, Smartsheet, Jira, Monday.com, etc.).

Nice To Haves

Experience working in Data & Analytics or working closely with data teams.
Familiarity with analytics concepts (dashboards, KPIs, forecasting, data pipelines).
Experience supporting cross-functional SaaS operations teams (Sales Strategy, CS Ops, Finance).
PMP, ScrumMaster, or similar certification.
Comfort working in a fast-paced, ambiguous environment with shifting priorities.
Ability to facilitate workshops, retrospectives, and planning sessions.
Experience with organizational readiness, training, or change management.
Experience preparing materials for senior executives (SVP, C-suite).

Responsibilities

Program & Delivery Management
Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
Ensure cross-functional alignment on requirements, timelines, and responsibilities.
Communication & Executive Storytelling
Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
Maintain a consistent drumbeat of communication across program stakeholders.
Operational Excellence & Team Enablement
Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
Drive standardization of workflows, documentation, templates, and operational processes.
Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
Partner with leadership to identify resource needs, capacity constraints, and longer-term planning requirements.
Cross-Functional Collaboration
Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
Ensure business requirements are well understood and reflected in analytics deliverables.
Support adoption and stakeholder engagement for new dashboards, models, and analytics products.