Operations Manager/Dispatcher

Foundation Building Materials•Daphne, AL

11d

About The Position

At Foundation Building Materials (FBM), the Operations & Dispatch Manager plays a critical role in ensuring smooth, efficient, and safe branch operations. This hybrid leadership role combines key responsibilities of branch operations management with hands-on dispatch and logistics oversight to maximize service quality, profitability, and daily workflow efficiency. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.

Requirements

Building materials product knowledge strongly preferred
Bachelor’s degree in management or related field or equivalent experience
At least 2+ years of management experience or leadership experience
Strong written and verbal communication skills; bilingual (Spanish) preferred
Strong computer and data-entry skills
Ability to read maps and provide clear driving directions
Strong organizational skills and ability to handle fast-paced scheduling demands
Demonstrated leadership abilities with a proactive mindset
Effective interpersonal skills with customers, peers, and drivers
Ability to work independently with limited oversight

Nice To Haves

Building materials product knowledge strongly preferred
Strong written and verbal communication skills; bilingual (Spanish) preferred

Responsibilities

Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness
Plan, develop, and implement operational policies across warehousing, transportation, and customer service
Design and manage a central dispatch system for improved logistics and workflow
Outline and implement operational changes and continuous improvement initiatives
Monitor and manage operating budgets for warehouse, manufacturing, and trucking
Schedule and dispatch delivery crews in a safe, efficient manner that maximizes productivity and profitability
Maintain accurate communication of all delivery orders with warehouse and delivery teams
Use and maintain DOT dispatch software to exceed compliance standards
Confirm addresses, materials, stocking conditions, and delivery requirements before trucks depart
Provide direction to drivers when logistical or customer service issues arise
Manage material accuracy/verification for each delivery truck and monitor labor cost efficiency
Maintain communication with customers before, during, and after deliveries
Develop strong relationships with new and existing customers
Communicate delivery statuses to customers, sales teams, and management
Escalate customer or delivery concerns to the Branch Manager
Leverage technology to improve operational competitiveness and dispatch accuracy
Maintain proficiency with Microsoft Office products and internal dispatch systems
Support implementation of new tools to increase delivery accuracy and service quality
Ensure trucking operations comply with DOT requirements
Follow Occupational Safety and Health Administration (OSHA) regulations and company safety standards
Oversee warehouse conditions, equipment, cleanliness, and storage efficiency
Coordinate with purchasing and receiving to ensure accurate and timely material arrivals
Maintain communication with vendors regarding missing materials, back orders, or delivery challenges
Maintain confidentiality regarding pricing, customer data, financial reports, and proprietary methods
Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
Other duties as assigned