Operations Manager, Drilling and Foundations

MP Systems | PPC Partners•Waterford, WI

About The Position

The Operations Manager will oversee a fully functioning drilling & foundations team serving the Wisconsin and surrounding Midwest areas. This role is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Operations Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards. At MP Systems we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: Safety -- Strong Focus on Safety, A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Requirements

High School Diploma required
2- or 4-year construction-related/Engineering degree or related discipline OR equivalent related field experience
3-5 years experience in the electrical, mechanical, or construction field required
Minimum of 1-2 years experience leading workplace safety efforts required
Demonstrated ability to work effectively in outdoor, hands-on construction environments
Positive safety attitude and personal integrity -- both are non-negotiable
Strong interpersonal and leadership skills
Ability to think conceptually and apply practical, real-world solutions
Strong self-motivation, work ethic, and drive for career growth
Technically proficient in a relevant trade
Excellent customer service orientation; able to build trust with internal teams and external clients
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

Responsibilities

Operational Planning & Execution:
Forecast what is to be done on a week-to-week basis, when, and by whom
Analyze and forecast factors that affect results to maximize efficiency
Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
Ensure compliance with mandatory monthly reporting
Monitor work authorizations (I5 tools, job status reports, etc.)
Share resources, manpower, and tools across branches to maximize organizational efficiency
Team Leadership & Development:
Mentor, coach, and provide performance feedback to support individual growth and team development
Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
Foster employee engagement
Provide performance appraisals, feedback and growth opportunities for team members
Promote continuous learning, professional development, and improvements
Customer Relations & Service:
Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
Take prompt action to resolve any customer complaints
Project & Financial Performance:
Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
Manage billing and collections
Track accounts receivable and managing working capital
Facilitate process improvements in field labor productivity; implement tools for efficiency
Ensure minimum productivity standards are consistently achieved across projects
Safety/Hazard Recognition & Elimination:
Pre-plan and identify the methods to eliminate hazards daily by work task
Execute skill in observing habits and hazards of others and bringing it to their attention
Uphold safety as the most important goal of our company. Support goal of achieving zero accidents
Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
Obtain safety training as expected by all company personnel