Business Operations Manager | Installed Sales

The Building Center Inc • Pineville, NC

4h

About The Position

The Operations Manager | Installed Sales is responsible for overseeing operational performance, capacity alignment, and execution standards across the Installed Sales organization. This role provides leadership, governance, and escalation support to ensure projects are executed consistently, efficiently, and in alignment with company objectives. The Operations Manager partners with Project Managers, Estimators, and Procurement to remove constraints, improve processes, and support scalable growth.

Why This Role Matters

The Operations Manager ensures Installed Sales can scale without breaking. By providing structure, oversight, and leadership, this role enables consistent execution, margin protection, and long-term growth.

Requirements

• 5+ years of experience in construction operations, project management, or installed sales.
• Strong understanding of construction workflows and execution risks.
• Proven leadership and decision-making capability.
• Strong communication and analytical skills.
• High School Diploma or Equivalent.
• Prior estimator or work order writing experience is helpful.

Nice To Haves

• Experience managing multiple teams or regions preferred.

Responsibilities

• Provide oversight of Installed Sales project execution across regions.
• Ensure consistent application of processes, standards, and best practices.
• Monitor workload, capacity, and resource alignment.
• Identify operational risks and intervene proactively.
• Support Project Managers in execution challenges and escalations.
• Provide guidance on scheduling, resourcing, and priority alignment.
• Serve as escalation point for schedule, cost, or customer issues.
• Promote accountability and performance standards.
• Monitor Installed Sales performance metrics including margin, schedule adherence, and backlog.
• Support margin protection efforts and approve corrective actions as needed.
• Review trends and recommend process improvements.
• Support forecasting and capacity planning.
• Ensure alignment between Estimating, Procurement, and Project Management.
• Facilitate communication across functions to prevent silos.
• Support implementation of new tools, processes, and workflows.
• Lead post-project reviews and lessons learned.
• Drive standardization and efficiency initiatives.
• Support training, development, and onboarding efforts.

Benefits

• 401(k)
• 401(k) Match & Profit Share
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Benefits
• Company-paid & Voluntary Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED