Operations Manager Service Centers

Tranter•Houston, TX

About The Position

The Service Center Operations Manager is responsible for leading all operations at a designated Service Center in the USA or Canada. This role oversees daily service operations, production planning, employee leadership, safety compliance, and customer delivery performance. The manager ensures efficient, safe, and high‑quality service execution while developing a strong, engaged team aligned with Tranter’s culture and operational strategy.

Requirements

Federal Regulation and Govt Contract Requires US Citizenship or US National : This position requires the employee to hold US citizenship or US national status, given the job’s involvement with sensitive and/or classified U.S. military information, consistent with federal regulation and government contract requirements.
Strong leadership capabilities aligned with Tranter Core Values and Leadership Competencies.
Excellent communication, problem‑solving, and project management skills.
Ability to lead multiple priorities, delegate effectively, and drive employee engagement.
Proficiency in Microsoft Office and technical software; practical LEAN manufacturing experience strongly preferred.
High school diploma required; technical diploma or university degree preferred.
4+ years of business/financial management experience, including 2+ years of leadership.
Proven ability to lead diverse teams independently and make sound operational decisions.

Nice To Haves

Experience in heat exchanger service or industrial plant maintenance preferred.

Responsibilities

Lead and manage Service Center and Field Service teams to achieve Safety, Quality, Delivery, and Cost (SQDC) objectives.
Oversee production planning, resource scheduling, and service order execution to meet customer commitment dates and operate within budget.
Ensure strict adherence to HSE standards and support ISO compliance activities.
Drive operational excellence, lean processes, and continuous improvement across all service activities.
Collaborate cross‑functionally with Sales, Customer Service, Quality, Manufacturing, and Scheduling to meet customer and business needs.
Manage financial performance, including cost optimization and P&L‑related responsibilities.
Responsible for own cost account, service production results impacting P&L.
Recruit, develop, coach, and retain service center employees while fostering a collaborative, high‑performance culture.