Operations Manager - Strategic Accounts

Granicus•Washington, DC

1d•Onsite

About The Position

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . Job Summary The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking an Operations Manager for a Strategic Account. This role supports a busy communications team by managing the intake and tracking of speaking engagements and media requests for government agency leadership and Subject Matter Experts. The Operations Manager serves as a highly visible project leader responsible for coordinating, tracking, and managing complex, cross-functional initiatives for senior leadership across the government agency. This role functions to ensure disciplined execution, structured communication, programmatic oversight, and adherence to timelines across multiple strategic bodies of work including maintenance of centralized tracking systems for requests, deadlines, follow‑up actions, and historical record maintenance. The ideal candidate brings strong program management discipline, business acumen, executive communication skills, structured problem solving, and the ability to work independently with sound judgment. The candidate will support multiple leaders and internal teams simultaneously and oversee special assignments as organizational priorities shift. Strong candidates will have a proven track record of managing multiple project timelines, technical systems, and calendars and supporting multiple internal stakeholder groups for clients, preferably for government. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of providing world-class service to government clients.

Requirements

Bachelor’s degree in business, public policy, economics, analytics, or a related field.
5+ years of relevant experience in consulting, strategic operations, program management, or a chief-of-style capacity.
Ability to manage multiple projects simultaneously with disciplined prioritization.
Excellent written and verbal communication skills, including executive-ready presentations.
Demonstrated experience working cross-functionally and influencing without authority.
High emotional intelligence, judgment, professionalism, and discretion.
Advanced competency in Excel, PowerPoint, and project management tools.
Experience delivering analytical or operational projects in consulting or high-growth environments.
Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.

Nice To Haves

MBA or relevant graduate degree is preferred.
Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration

Responsibilities

Lead, track, and manage timelines for priority initiatives across Communications, Policy, and Strategic Projects ensuring that milestones are met and deliverables stay on schedule.
Serve as the coordination point between internal teams, senior leadership, and external stakeholders.
Establish structured project frameworks, dashboards, and progress reports to maintain transparency and accountability.
Anticipate roadblocks and proactively develop mitigation paths.
Ensure programmatic discipline around scope management, prioritization, staffing, and handoffs.
Act as a strategic partner and problem solver for senior leaders, providing research, summaries, briefing materials, and decision support tools.
Draft high-level memos, presentations, and communication updates that reflect leadership priorities
Maintain judgment and discretion when handling sensitive information and executive communications.
Facilitate collaboration between internal teams, including operations, finance, HR, technology, policy, stakeholder and industry engagement, and communications.
Identify areas to streamline processes or optimize resource allocation.
Track KPIs and performance indicators to measure progress and effectiveness.

Benefits

Flexibility & Balance
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Health & Wellness
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Family & Future
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Growth & Recognition
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.