Operations Manager - Georgetown, MA

Grassmaster Plus • Boston, MA

14h • $70,000 - $80,000

About The Position

Grassmaster Plus, Inc. has been providing Full-Service Lawn and Plant Health Care for clients in the North Shore and Metro North since 1980. We are seeking to hire an Operations Manager , who will be a true thought partner, alongside the President and the CEO, to positively influence the company direction and strategy in a proactive manner. The Operations Manager will develop systems and processes to attract and retain our dynamic team of technicians and ensure safety, quality, and efficiency for our staff and customers. This position is also responsible for the management of materials, inventory, scheduling, fleet and managing equipment repair and maintenance, and the annual budget.

Requirements

• Minimum of 3 years of experience in operations management or logistics
• Supervisory experience
• General computer skills and ability to learn and master “Real Green" and other software
• Microsoft Office skills (Word, Excel, PowerPoint) – Microsoft 365 and Teams

Nice To Haves

• Strong preference for candidates who are mechanically inclined and capable of troubleshooting fleet and equipment issues as they arise.
• Experience in the lawn care industry, preferred

Responsibilities

• Develop and implement successful recruitment and onboarding strategies to attract and hire qualified technicians by utilizing job advertisements, conducting interviews, and implementing a robust onboarding program.
• Manage and coordinate operations across the Hudson and Georgetown locations , ensuring consistent standards, communication, staffing, and performance across both facilities.
• Develop and manage all aspects of staff development to retain and support our top talent by implementing effective training programs, conducting weekly staff meetings, providing mentorship, improving retention efforts, and creating a positive and inclusive work environment.
• Monitor and review the performance of staff against annually set production goals and organize necessary interventions for improvement.
• Establish systems and processes for managing inventory, tracking materials and enforcing safety, quality and efficiency protocols.
• Evaluate and improve efficiency in technician scheduling and routing by utilizing technology and route planning software.
• Oversee the management and maintenance of the company’s fleet of vehicles, power equipment and small tools.
• Develop and maintain the annual budget by utilizing financial information, analysis, and recommendations for cost-saving measures, while maintaining safety and customer satisfaction.
• Follow and enforce all established policies, procedures, and recognized practices

Benefits

• Eligible employees have access to a variety of company benefits including our health and dental plans, HSA, 401k, LTD/STD, Life Insurance, Paid Time Off, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed