Operations Manager - Pediatric Center - Full Time
About The Position
As an Operations Manager for Pediatric Center of Behavioral Health at Pine Rest, you’ll be responsible for leading and optimizing operational support functions that enable effective care delivery across the Pediatric Center of Behavioral Health. This role provides oversight for key operational areas, including Central Access, Continuous Quality Improvement (CQI), compensation planning, and regional operational leadership. Working in close partnership with the Pediatric Center leadership, the Operations Manager supports strategic planning, process improvement, and system optimization to enhance operational efficiency, staff productivity, and the patient and family experience. The Operations Manager must demonstrate excellent customer service and enthusiasm for the mission and values of Pine Rest.
Requirements
- Bachelor's degree in business, hospital administration, project management or related field required
- Minimum six years of related work experience required, with progressive leadership preferred.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Provide leadership and oversight for pediatric operational support services across inpatient and outpatient settings to ensure efficient workflows, timely access to care, and high-quality service delivery.
- Partner with Pediatric Center leadership to support strategic and operational planning, identify operational challenges, and develop and implement effective solutions aligned with organizational and program goals.
- Lead and participate in operational initiatives, projects, and change efforts that support program growth, scalability, and sustainability.
- Analyze workflows, systems, and operational structures to identify opportunities for improvement, efficiency, and standardization across pediatric services.
- Develop, implement, and maintain systems, standards, policies, procedures, and process maps to support operational consistency, change management, and continuous improvement.
- Oversee the development, accuracy, and maintenance of operational reports, dashboards, metrics, and documentation for areas of responsibility.
- Create, monitor, and communicate key performance indicators related to access, productivity, quality, and system utilization, using data to guide decision-making and performance improvement.
- Lead efforts to support effective Epic system utilization within pediatric operational support areas and maintain current knowledge of Epic functionality.
- Collaborate with Epic leadership, Operations, Clinical Informatics, analysts, and super users to ensure system optimization, communication of system changes, and staff proficiency.
- Ensure productivity and proficiency metrics related to system usage are reviewed regularly and that staff leverage appropriate training opportunities.
- Serve as an operational liaison between leadership, support teams, and clinical programs to ensure alignment, clarity, and effective implementation of operational strategies.
- Maintain consistent communication with leadership regarding operational performance, risks, priorities, and initiatives.
Benefits
- Medical, dental, vision & life insurance plans
- 403(b) retirement match contribution by Pine Rest
- Generous PTO for full and part time employees
- Tuition assistance & loan forgiveness
- Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
- Partnership with Davenport University provides generous discount on tuition for employees and family members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
