Operations Manager- E-commerce Fulfillment-FHD

ID Logistics US • Commerce, GA

4h • $100,000 - $120,000 • Onsite

About The Position

The Operations Manager is responsible for managing all aspects of a supply chain
operation. The Operations Manager provides overall direction and oversight in
the areas of performance, safety, P&L management, customer relations, continuous
improvement, and associate development across multiple sites.

This role requires a hands-on, people-oriented leader who thrives in fast-paced,
high-volume fulfillment environments and is energized by building strong teams
and driving performance on the floor. The ideal candidate brings strong
operational expertise, a data-driven mindset, and the ability to motivate
associates while delivering speed, accuracy, and exceptional customer outcomes
in a startup environment.

Requirements

• 5+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.
• High-volume e-commerce fulfillment experience.
• Strong background in both inbound and outbound operations.
• Experience leading teams in fast-paced, high-accountability environments with a focus on engagement, retention, and performance.
• Demonstrated ability to drive productivity, quality, and service improvements using data, metrics, and performance KPIs.
• Experience with workforce planning, labor management, and peak volume scaling.
• Critical thinking, problem-solving, and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.
• Strong presentation, writing, and verbal communication skills.
• Strong organizational and prioritization skills.
• Ability to work a flexible schedule to meet operational needs.

Nice To Haves

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.
• 3PL experience preferred.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Experience with ADP platforms, including Workforce Now, Workforce Manager, and ADPRM, helpful.

Responsibilities

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including ramp-up and peak volume planning.
• Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
• Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data-driven metrics and lean methodologies.
• Direct and oversee programs to ensure safety of all associates, equipment, and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and workforce planning for peak volumes.
• Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
• Participate in the collection of performance measurements per customer, vendor, and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience to our associates and customers.
• Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
• Build and sustain a culture of accountability, engagement, and ownership while motivating and developing high-performing teams.

Benefits

• We offer opportunities for professional development and career advancement within a growing organization.
• Join a diverse, collaborative team that emphasizes respect and inclusivity.
• Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager