Operations Manager

Resolute Road Hospitality•Gilbert, AZ

About The Position

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. As the Operations Manager, you will play a critical leadership role in overseeing daily hotel operations, with primary responsibility for housekeeping and cleanliness standards across the property. You will ensure exceptional guest experiences through operational excellence, team leadership, and accountability for cleanliness, efficiency, and service delivery. This role serves as a key operational leader, bridging departmental execution and property-wide performance. You will lead housekeeping operations while supporting overall hotel performance, labor management, guest satisfaction, and team development. This role is ideal for someone with a strong housekeeping leadership background who is ready to expand their operational impact and grow into senior hotel leadership.

Requirements

Fluent in both English and Spanish
Strong knowledge of housekeeping operations, cleaning procedures, and safety standards
Strong leadership and interpersonal communication skills
Ability to lead, motivate, and develop team members
Understanding of labor management, scheduling, and operational efficiency
Strong attention to detail and commitment to cleanliness standards
Ability to remain calm under pressure in a fast paced environment
Strong organizational and problem solving skills
Comfortable using computer systems, scheduling software, and reporting tools
High school diploma or GED required
Minimum 3 years of hospitality experience required
Minimum 2 years of housekeeping leadership required

Nice To Haves

Knowledge of hotel operations and brand standards preferred
Previous Housekeeping Manager or supervisory experience strongly preferred
Hotel operations leadership experience preferred

Responsibilities

Oversee daily operations of the housekeeping and laundry departments
Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards
Conduct routine room and property inspections to ensure quality and consistency
Recruit, train, schedule, and develop housekeeping team members
Monitor labor productivity, staffing levels, and operational efficiency
Manage departmental inventory, including linens, supplies, and equipment
Ensure compliance with safety standards, MSDS requirements, and company policies
Address guest concerns promptly in partnership with the General Manager
Assist in monitoring labor costs, departmental performance, and operational effectiveness
Lead by example to foster a culture aligned with Resolute Road Hospitality’s core values
Support hiring, onboarding, and training of team members across operational departments
Help coach and develop team members to support performance and growth
Ensure compliance with brand standards and operational procedures
Respond to guest and team member concerns with professionalism and urgency
Uphold Resolute Road Hospitality policies, procedures, and appearance standards
Other duties as assigned