Operations Manager- Move

College Hunks Hauling Junk and Moving - Corp Office•Fairfield, NJ

About The Position

The Operations Manager plays a vital role in the daily success of our local College HUNKS Hauling Junk and Moving franchise. This leader is responsible for the execution of operations, team development, and client satisfaction. We're especially seeking individuals with backgrounds in leadership and public service—retired or former law enforcement professionals are strongly encouraged to apply! Your ability to lead with authority, communicate with respect, prioritize safety, and maintain high standards aligns perfectly with our mission and team culture.

Requirements

Bachelor’s Degree in Business Management or relevant experience.
Ideally 3 years’ experience leading and managing decentralized teams in the field (eg moving, logistics, home services, etc.), OR relevant field leadership such as shift commander, lieutenant, captain, major, or similar.
Proven track record in Sales, Marketing, and Operational Management preferred.
Confident and proactive communicator; must be able to manage positive relationships with clients and team members
Must possess the ability to make informed, data-based decisions and adapt to challenges on the fly.
Must be safety and liability conscious.
Must possess strong leadership skills and the ability to drive process and strategy adoption amongst the team.
Strong written, verbal, and presentation communication skills.
Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
Self-disciplined, results-driven, and capable of working independently.

Nice To Haves

Retired or former law enforcement professionals are strongly encouraged to apply: We value the leadership, integrity, safety-first mindset, and respected authority that professionals from this background bring to our team environment. Your service-driven mindset and operational discipline are a perfect fit for leading our teams and delivering exceptional client experiences.

Responsibilities

Create, refine, and implement operational processes that drive consistency and efficiency
Conduct Welcome/Confirmation calls to clients
Investigate and resolve damage claims quickly and professionally
Manage moving labor and staffing to align with performance goals
Schedule crew shifts and maintain effective coverage
Input and monitor daily performance metrics
Oversee truck and equipment check-in/out procedures
Order and manage marketing supplies
Manage end-of-day shop closing procedures
Ensure all operations comply with safety and legal standards
Foster a culture of accountability, punctuality, and operational excellence
Hire, train, and develop team members to meet and exceed business goals
Coach team members in the areas of sales, customer service, safety, problem-solving, and project management
Lead by example and build a culture aligned with the company’s mission and core values
Identify and grow future leaders within the team
Promote a respectful, honest, and team-oriented workplace
Develop and maintain partnerships with complementary local businesses
Attend networking and professional organization events (e.g., NAPO, NASMM)
Oversee and coach sales team members
Promote brand visibility through community engagement and local events
Support implementation of local marketing campaigns
Manage the business to budget and financial targets
Review and analyze monthly P&L reports and communicate insights to leadership
Identify areas for operational improvement based on financial and performance data
Track key performance indicators (KPIs) and adjust strategy as needed
Structure scalable systems and tools that support sustainable growth