Title Operations Manager

DriveTime•Mesa, AZ

3d•Onsite

About The Position

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! That’s Nice, But What’s the Job? The Title Operations Manager is responsible for leading a team within DriveTime’s Titles department. This role ensures vehicle titles are received, underwritten according to regional or state requirements, and processed efficiently. The Manager drives operational excellence by maximizing productivity, monitoring performance, and fostering a collaborative, high-performing team environment. The Specifics. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime

Requirements

2+ years of management experience required
Data entry experience, minimum 6 months and 40 wpm
Onsite position located in Mesa, AZ

Nice To Haves

Automotive titles experience is a plus!
Associates/Bachelors degree preferred or equivalent experience

Responsibilities

Supervise and direct a team of 10–12 Title Coordinators to ensure operational efficiency.
Act as the primary escalation point for complex title-related inquiries and issues.
Track and evaluate team performance metrics to maintain productivity and quality standards.
Provide regular coaching, mentorship, and feedback to support professional development.
Analyze and report auction and title vendor trends to leadership for strategic decision-making.
Conduct ongoing training to align team skills with evolving business goals.
Cultivate a team environment focused on innovation, accountability, and continuous improvement.
Manage recruitment, hiring, and onboarding processes to build a skilled and confident team.
Guide the team through organizational changes and process improvements in a fast-paced setting.