Operations Manager - The Village Country Club

The Village Dallas•Dallas, TX

About The Position

OPERATIONS MANAGER The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance. ESSENTIAL FUNCTIONS Continually strive to develop staff in all areas of managerial and professional development Assist with recruitment and training of staff (training, developing, testing, and coaching) Build and promote teamwork through proactive interaction Accommodate and anticipate guests needs Accurately forecast staffing needs to ensure optimum customer service Ensure all service standards meet Village Beach Club guidelines Ensure that private events, catering, and banquets are successfully executed Control cash and other receipts by adhering to cash handling procedures Prepare all required paperwork, including forms, reports and schedules Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs Ensure that all products are received in accordance with the venues receiving policies and procedures Assist and conduct conflict resolution, corrective actions and coaching Must have strong problem-solving skills Must have good positive energy throughout the day Must be able to read the computer monitors and print legibly Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner Ability to maintain a high level of confidentiality Excellent written and verbal communication skills required Ability to work under pressure and meet deadlines Oversee and ensure that employee performance appraisals are completed in a timely manner Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements Ensure nightly and/or weekly opening and closing side duties are followed Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties Provide administrative support Assist and/ or completes additional tasks as assigned MINIMUM QUALIFICATIONS High School Diploma or equivalent required Minimum of three to five (3-5) years' experience in entertainment industry working in a high-volume hospitality environment Proof of eligibility to work in the United States 21+ years of age Maintain a professional, neat and well-groomed appearance adhering to the Company standards Possession of/or ability to possess valid working card as required by state/city and venue Proficient in Windows Microsoft Office Knowledge of POS and back-office reporting systems Knowledge of profitability analysis and budgeting, cost of sales, payroll management Knowledge of nightclub operations and beverage service Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product Knowledge of special events and banquets Knowledge of state and local laws as it applies to liquor, labor, and health code regulations PHYSICAL REQUIREMENTS Must be able to lift up to 25 lbs. with or without assistance. Able to move, setup/breakdown, transport objects such as furniture, tables, chairs, equipment, product, supplies, etc. Able to perform tasks and duties in various types of footwear apparel. Capable to climb, bend, reach, push, pull, stoop, grasp, walk, sit and stand for the duration of shift. Require manual dexterity to operate job related equipment. Willing to work in a loud and smoke filled environment. Must be able to move quickly through work and set the pace in the office Maintain a professional, neat, and well-groomed appearance adhering to Company standards WORK CONDITIONS Work will include indoor and/or outdoor food and beverage service. Must have the ability to withstand high temperatures, heat and sun exposure and wet surface conditions. Work area may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft. access. Tasks are performed from sitting and non-sitting positions. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area. Exposure to cleaning materials. Small to Medium office environment May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required IMPORTANT NOTICE This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced or delegated by Management to meet the business needs of the venue.

Requirements

Must have strong problem-solving skills
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
High School Diploma or equivalent required
Minimum of three to five (3-5) years' experience in entertainment industry working in a high-volume hospitality environment
Proof of eligibility to work in the United States
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working card as required by state/city and venue
Proficient in Windows Microsoft Office
Knowledge of POS and back-office reporting systems
Knowledge of profitability analysis and budgeting, cost of sales, payroll management
Knowledge of nightclub operations and beverage service
Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of special events and banquets
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Must be able to lift up to 25 lbs. with or without assistance.
Able to move, setup/breakdown, transport objects such as furniture, tables, chairs, equipment, product, supplies, etc.
Able to perform tasks and duties in various types of footwear apparel.
Capable to climb, bend, reach, push, pull, stoop, grasp, walk, sit and stand for the duration of shift.
Require manual dexterity to operate job related equipment.
Willing to work in a loud and smoke filled environment.
Must be able to move quickly through work and set the pace in the office
Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Responsibilities

Continually strive to develop staff in all areas of managerial and professional development
Assist with recruitment and training of staff (training, developing, testing, and coaching)
Build and promote teamwork through proactive interaction
Accommodate and anticipate guests needs
Accurately forecast staffing needs to ensure optimum customer service
Ensure all service standards meet Village Beach Club guidelines
Ensure that private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assist and conduct conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
Ensure nightly and/or weekly opening and closing side duties are followed
Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
Provide administrative support
Assist and/ or completes additional tasks as assigned