Touchstone

Camden•Charlotte, NC

About The Position

Camden’s Operations Managers have primary responsibility for the financial, administrative, and resident services functions of a multifamily portfolio comprised of two or more communities. This includes facilities management, contract administration, vendor relationships, resident relations, and interfacing with the central processing team in execution of accounting activities related to resident ledgers. Under the direction of the General Manager, the Operations Manager will also support the overall operation and success of the community and supervise the maintenance team members for that portfolio. Operations Managers must operate with a high level of professionalism and decision-making ability; with a focus on promoting Camden culture.

Requirements

Basic knowledge and understanding of multifamily operations, including ability to define issues of concern and to effectively solve problems.
On-site experience in residential property management required, supervisory experience preferred.
Must demonstrate strong accuracy and attention to detail.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to work a varied schedule including weekends and holidays as required.
Must possess professional written and verbal communication skills.
Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook

Responsibilities

Assist the General Manager in overall operation and success of assigned multifamily portfolio, which includes achieving results and meeting goals related to customer sentiment, occupancy, retention, NOI, managing expenses, and other community performance expectations.
Collaborate with the General Manager and support departments to create and implement strategic plans to meet individual and community performance goals and maximize portfolio results.
Perform duties with supervisory positions, such as hiring, training, coaching, performance management, salary administration, disciplinary counseling and termination of subordinates. Maintain an open-door policy to address employee issues and concerns.
Actively strive to create a great place to work by promoting engagement and weekly check-ins.
Demonstrate solid understanding of apartment maintenance practices including facilities management, contract administration, and vendor relationships. Assist the General Manager with community maintenance and ensuring capital improvements are completed to maintain market position and preserve asset integrity.
Manages resident relations issues for assigned multifamily portfolio.
Interface with central processing team in execution of essential functions (close out, final account statements, etc.).
Strategize to increase customer sentiment scores across assigned multifamily portfolio.
Ensure consistent on-site management and staff compliance with company policies, procedures, and industry regulations (e.g., Fair Housing, OSHA, Safety, etc.)
Assist the General Manager in developing and managing a high performing team by created a trusting work environment, promoting cooperation, recognizing team efforts, coaching through challenges, and supporting career path goals.
Timely complete administrative tasks, including system-based approvals.
Ensure community compliance with safety, industry and state/city/federal regulations and requirements.
Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.)
Monitor social media channels and collaborate with the Sales Manager to develop strategies to better serve our customers and maximize customer sentiment.
Create goals to better service our customers while managing expenses to maximize NOI.