Title Operations Manager

First American • Santa Maria, CA

10d • $85,000 - $113,300 • Hybrid

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Title Operations Manager Bay Area, CA | Remote / Hybrid Flex Are you a strategic operations leader with deep expertise in title production and a passion for driving performance at scale? We’re seeking a Title Operations Manager to lead high-impact production teams, optimize workflows, and deliver exceptional service to our customers. This role offers the opportunity to influence operational excellence across business segments while partnering with cross-functional stakeholders to enhance quality, efficiency, and scalability. If you thrive in a fast-paced environment, excel at managing production operations (including internal and offshore teams), and are motivated by continuous improvement, this is your opportunity to lead from the front and make a measurable impact.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
• Strong process skills required; detail oriented
• Strong computer skills and knowledge of company operating systems/applications
• Strong problem-solving and customer service skills
• Ability to lead/sought out for advice
• Able to manage competing priorities
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
• Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

Responsibilities

• Manages work activities and operations of a functional area or department that supports the title process
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
• May work with vendors who provide services to FA, typically preapproved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work.
• Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
• Track and monitor expenses; role may include office management -type duties
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Identifies training needs for subordinates.
• Makes hiring and compensation recommendations.
• May get input from management

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager