Operations Manager Culligan
About The Position
Culligan (Family-Owned Business) is seeking a seasoned Operations Manager to join our locally owned and operated family of businesses. This role is ideal for a hands-on leader with a strong background in customer-focused operations and team management who values working in a close-knit, community-oriented environment. This position reports to the Operations Manager for our affiliated family of businesses and is responsible for leading all service, route, and warehouse operations. The successful candidate will help shape our operational strategy while maintaining the personalized service and accountability that comes with a family-run organization.
Requirements
- 3–5 years of supervisory or management experience in field operations, service, or logistics
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Valid driver’s license and required state certifications for vehicle operation
- Strong leadership, communication, and customer service skills
- A team-oriented leader who thrives in a family-business environment
Nice To Haves
- Water treatment, plumbing, HVAC, or related technical background preferred
Responsibilities
- Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff
- Manage scheduling and routing to ensure efficient service and delivery operations
- Implement and enforce company policies and procedures at the branch level
- Conduct daily coaching, performance check-ins, and team development activities
- Assign, schedule, and oversee service work, deliveries, and warehouse workflows
- Track and maintain productivity benchmarks, including call-backs and stops per day
- Address employee performance concerns promptly and constructively
- Resolve customer inquiries and escalations with professionalism and urgency
- Perform basic installation and removal of water treatment equipment as needed
- Uphold all safety guidelines and promote a culture of safe work practices
- Maintain an organized, efficient, and secure warehouse environment
- Manage inventory, tools, equipment, and operational supplies
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
