Operations Manager | Atlanta, GA

12 Oaks Parking•Atlanta, GA

About The Position

We are seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in West Midtown Atlanta. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the operations manager, you will have oversight of the entire parking operation(s).

Requirements

3-5 years previous parking management experience required
Candidate must have a valid driver's license
Candidate must be at least 18 years of age
Candidate must have a clean motor vehicle record
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.

Responsibilities

Directly manage the assigned garage parking operations, including office, retail and valet parking.
Responsible for driving business metrics and revenue maximization.
Invoicing and financial management for assigned accounts.
Display the ability to improve overall performance and profitability of accounts.
Understand and interpret contractual scopes, lease stipulations, and all other client agreements.
Interviewing, hiring, and training managers and employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Establish and maintain relationships with associates / management of each account, manager revenue and payroll.
Ensure that associates provide the highest level of professionalism and service to all clients and guests.
Conduct coaching, counseling, and terminations when appropriate, and ensure accountability in meeting performance expectations.
Arrange scheduling, and billing of private events including tracking of revenue, payroll, and claims.
Attending all necessary client meetings.
Be on call and available for problem solving (24/7 operation).