Title Operations Manager

DriveTime•Mesa, AZ

1d•Onsite

About The Position

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! That’s Nice, But What’s the Job? The Title Operations Manager is responsible for leading a team within DriveTime’s Titles department. This role ensures vehicle titles are received, underwritten according to regional or state requirements, and processed efficiently. The Manager drives operational excellence by maximizing productivity, monitoring performance, and fostering a collaborative, high-performing team environment.

Requirements

2+ years of management experience required
Data entry experience, minimum 6 months and 40 wpm

Nice To Haves

Automotive titles experience is a plus!
Associates/Bachelors degree preferred or equivalent experience

Responsibilities

Supervise and direct a team of 10–12 Title Coordinators to ensure operational efficiency.
Act as the primary escalation point for complex title-related inquiries and issues.
Track and evaluate team performance metrics to maintain productivity and quality standards.
Provide regular coaching, mentorship, and feedback to support professional development.
Analyze and report auction and title vendor trends to leadership for strategic decision-making.
Conduct ongoing training to align team skills with evolving business goals.
Cultivate a team environment focused on innovation, accountability, and continuous improvement.
Manage recruitment, hiring, and onboarding processes to build a skilled and confident team.
Guide the team through organizational changes and process improvements in a fast-paced setting.