Operations Manager - PS ATL

Extime PS LLC • Hapeville, GA

1d

About The Position

This is a role for a leadership position in the PS ATL Operation. The Operations Manager will perform day-to-day operations and department for service quality. Assisting in real-time feedback for other associates and assisting with customer service challenges, overseeing Control Room, F&B, Hospitality & Housekeeping. The Operations Manager will be working across all departments as a leader. This position reports to the Managing Director ATL.

Requirements

• 5+ years of Operations experience required.
• Prior supervisory/leadership experience desired.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Excellent communication skills with members, employees and our partners (TSA, CBP etc.).
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
• Internal Applicants must have: Experience as a Supervisory experience at PS.
• Prior Supervisory/Leadership experience desired.

Responsibilities

• Responsible for the leadership and development of all designated teams.
• Contributes to recruitment and development of future leaders.
• Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.
• Manages performance of the day-to-day operation and its departments for service quality.
• Ensure that all departments maintain SOP and service standards.
• Collaborating with other departments and their leaders.
• Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.
• Lead service recovery opportunities.
• Review EAST reports, making recommendations for remedial action and process improvements.
• Work in conjunction with Head of Training and Head of Member Experience.
• Develop the training and operation in line with member feedback.
• Identify training needs.
• Works with Managing Director ATL on operational process design, resources, and processes.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• Self-Managed Unlimited PTO
• Monthly Health & Wellness and phone reimbursement
• A great career path with promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed