Operations Manager | Full-Time | VyStar Pavilion

Oak View Group•Port Wentworth, GA

8d•$55,000 - $60,000

About The Position

The Operations Manager will manage every aspect of events and operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations, parking, housekeeping staff; coordinate communication between every department and delegate assignments; be responsible for and ensure overall upkeep of facility. Position will assist in managing all aspects of both ice rinks, including scheduling staff. This role pays an annual salary of $55,000-$60,000. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays. This position will remain open until June 19, 2026. About the Venue The Vystar Pavillion boasts a 4,500-seat outdoor venue with luxury suites, club seating, and first-rate food and beverage. The Vystar Pavillion will bolster entertainment in the Southeast by hosting must-see national touring concerts, family shows, comedians, and more. The Port Wentworth Ice Cove will host small skating events, youth hockey, college hockey, collegiate, amateur sporting events, and more.

Requirements

Bachelor’s/Technical degree from an accredited college/university/school preferred.
Minimum 3-5+ years’ experience in Arena/Entertainment Venue Experience and facility and operations management preferred.
Minimum of 2 years’ experience supervising/training personnel.
Related experience and/or training in the public assembly industry in a supervisory or management position.
Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
Proficient knowledge of Windows and Microsoft Office software, standard office equipment including copier and fax machine.
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Knowledge in a hockey facility preferred, including ice installation, Zamboni and ice edger. Possess a demonstrated knowledge of NHL/AHL/ECHL standard rules, regulations, policies, and procedures.
Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations and, food service practices
Preferred knowledge of parking operations.
Production experience involving concert set up, basketball, hockey, special events preferred.
Operate equipment such as Zamboni, golf cart, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment.
Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
Ability to work independently and as part of a team.
Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
Ability to organize and prioritize work to meet deadlines.
Ability to work effectively under pressure and/or stringent schedule and produce accurate results.
Occasional travel may be required.
Must possess the ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

Oversee day-to-day building operations, maintenance, special projects. Plans and coordinates a variety of facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, parking lot events, sports and trade show configurations.
Manage and develop parking procedures that conform to corporate standards specific to the parking operations at the Port Wentworth Ice Cove and Amphitheater.
Overseeing part-time operations, parking and housekeeping staff members for facility setup, event and breakdown.
Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
Oversee all purchases of safety equipment, housekeeping, parking and operational supplies for third party vendors.
Assist in performing operations department reviews in weekly staff meetings.
Develop and maintain working relationships with all departments.
Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
Maintains and oversee departmental equipment; notify Ice operations manager as additional equipment is needed and schedules services required.
Assist in overseeing and monitoring all ice events, conversion and housekeeping crews, provide team support as required. Ensuring proper scheduling of third-party employees, event setups and event day operations.
Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
Investigate, analyze, and resolve operational problems and complaints.
Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility.
Troubleshoot equipment issues, including Zamboni, golf carts, forklift, floor scrubbers, carpet cleaners and lawn equipment.
Preventative maintenance of Zamboni’s and blade changes.
Oversee all production equipment, including maintenance and repair as necessary.
Ensure preventative maintenance of all facility equipment.
Oversee event load ins and load outs that are typically early in the mornings and/or late into the evening.
Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility.
Assist as needed in Ice installation, maintenance, operations, parking, and coordination across all OVG Savannah properties including Enmarket Arena, Johnny Mercer Theatre and any future projects.