Multi-Unit Restaurant Leader
About The Position
SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at JFK Terminal 4. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards. Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits — and managers into strong business owners.
Requirements
- Minimum 7 years of restaurant or foodservice management experience
- Minimum 5 years as a Restaurant General Manager in a full-service restaurant with bar
- Prior multi-unit leadership experience overseeing General Managers strongly preferred
- Proven ability to coach, develop, and hold leaders accountable
- Strong operational and financial acumen - expert-level P&L knowledge
- Comfortable leading in high-volume, fast-paced environments
- Strong communicator who can partner with executives, union leaders, and diverse teams
- Proficiency with POS systems and Microsoft Office
- High School Diploma required
- Ability to meet airport security requirements
Nice To Haves
- Kitchen management experience desirable
- post-secondary education preferred
Responsibilities
- Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
- Hold GMs accountable for execution, results, and consistency
- Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
- Drive performance across: Food quality and execution
- Guest experience and service standards
- Labor, food cost, and controllables
- Compliance, safety, and brand standards
- Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
- Ensure systems, processes, and reporting are consistently followed
- Support forecasting, budgeting, and financial reviews — and teach GMs how to manage their P&Ls
- Identify gaps, address underperformance, and celebrate wins
Benefits
- Competitive compensation with bonus potential
- Comprehensive benefits, including medical, dental, vision, life, PTO, 401(k) with company match, and EAP
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
