Operations Production Support Specialist II - Loan Servicing - Midland

PNC Bank • Overland Park, KS

3d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. The Loan Servicing team is responsible for performing a detailed review of the promissory note, mortgage/deed of trust, loan agreements and other loan documents as well as servicing contracts to determine servicing requirements for the life of the loan. Applies product knowledge to administer high complexity commercial real estate loans. Work scope includes highest complexity loans and borrower or client relationships to include more contact and autonomy. - Implement precise loan initiation practices in the servicing system, ensuring data is accurately recorded in line with the related loan documentation. - Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, participants, multiple facilities, etc. - Accurately interpret credit agreements, promissory note, etc in order to determine operational feasibility and maintain data integrity of servicing system of record - Accurately interpret and implement servicing requirements from assumptions, loan extensions and other loan modifications. - Research loan documents to capture all relevant prepayment/repayment requirements - Ability to calculate prepayment penalties with a high degree of accuracy - Calculate prepayment premiums and process payoffs in accordance with the related loan documents and servicing agreements - Accurately calculate interest for specialized situations and update the servicing system accordingly - Process advances, payoffs, rate changes, interest and fee calculations and other loan record maintenance related to these transactions as well as non-accrual and charge-off items - Perform post-loan boarding quality control loan audits to ensure system accuracy and the proper legal documents have been received - Conduct research necessary to address loan problems (data entry errors etc), resolve and communicate outcomes to appropriate parties. - Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and in compliance with established SLAs - May be responsible approvals related to processes and/or internal money movements and external disbursements. - Effectively communicate verbally and written with both internal and external parties, which may include vendors, outside counsel, agencies, master/special servicers, and investors. - Resolves non-compliant issues through written and verbal communication with both internal and external parties - May assist in escalated borrower discussions related to interpretation and enforcement of related loan documents - Provide leadership for technology initiatives, process improvement implementation and supports risk mitigation efforts communicating and coordinating with management as appropriate - Test servicing system enhancements and upgrades against standard operating procedures and test scripts - Perform quality control on completed products and communicates results to team members - May own and manage one or more processes, supporting training and quality control of the work product of less experienced employees - Ability to resolve issues effectively with minimal to no management guidance. Track record of coordinating with external parties including lenders, special servicers, and vendors Experience calculation payoffs, boarding new loans, and processing modifications on commercial mortgages Exposure to Agency, CMBS, and pass through product types Facilitated requirement gathering, testing, and deployed new/updated technology solutions. Preferably related to workflow tools. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team. Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management. Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Track record of coordinating with external parties including lenders, special servicers, and vendors
• Experience calculation payoffs, boarding new loans, and processing modifications on commercial mortgages
• Exposure to Agency, CMBS, and pass through product types
• Facilitated requirement gathering, testing, and deployed new/updated technology solutions. Preferably related to workflow tools.

Responsibilities

• Implement precise loan initiation practices in the servicing system, ensuring data is accurately recorded in line with the related loan documentation.
• Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, participants, multiple facilities, etc.
• Accurately interpret credit agreements, promissory note, etc in order to determine operational feasibility and maintain data integrity of servicing system of record
• Accurately interpret and implement servicing requirements from assumptions, loan extensions and other loan modifications.
• Research loan documents to capture all relevant prepayment/repayment requirements
• Ability to calculate prepayment penalties with a high degree of accuracy
• Calculate prepayment premiums and process payoffs in accordance with the related loan documents and servicing agreements
• Accurately calculate interest for specialized situations and update the servicing system accordingly
• Process advances, payoffs, rate changes, interest and fee calculations and other loan record maintenance related to these transactions as well as non-accrual and charge-off items
• Perform post-loan boarding quality control loan audits to ensure system accuracy and the proper legal documents have been received
• Conduct research necessary to address loan problems (data entry errors etc), resolve and communicate outcomes to appropriate parties.
• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and in compliance with established SLAs
• May be responsible approvals related to processes and/or internal money movements and external disbursements.
• Effectively communicate verbally and written with both internal and external parties, which may include vendors, outside counsel, agencies, master/special servicers, and investors.
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• May assist in escalated borrower discussions related to interpretation and enforcement of related loan documents
• Provide leadership for technology initiatives, process improvement implementation and supports risk mitigation efforts communicating and coordinating with management as appropriate
• Test servicing system enhancements and upgrades against standard operating procedures and test scripts
• Perform quality control on completed products and communicates results to team members
• May own and manage one or more processes, supporting training and quality control of the work product of less experienced employees
• Ability to resolve issues effectively with minimal to no management guidance.
• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact.
• May implement critical business support services.
• Communicates performance statistics to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues.
• Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process.
• Determines and/or drives change and improvement efforts in production and/or processes.
• Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies, procedures and regulatory standards.
• Independently resolves compliance issues and drives risk mitigation activities.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level