Operations Program Manager (Comms), Learning & Talent Development

Amazon • Seattle, WA

12d

About The Position

Amazon IT Services (ITS) is seeking an experienced Operations Program Manager to
establish and operationalize ITS-wide communications infrastructure, governance
frameworks, and operational cadence. This role will drive strategic alignment
and organizational effectiveness across all ITS organizations by building
scalable communication systems, enabling self-service capabilities, and
executing strategic campaigns that keep our global IT workforce informed and
engaged.

The ideal candidate combines program management excellence with communications
expertise, bringing structure and automation to complex organizational
challenges while maintaining a customer-obsessed approach to internal
stakeholder needs.

Requirements

• Bachelor's degree in communications or equivalent
• 3+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
• Experience in English-language communication skills, both written and verbal
• Experience managing competing priorities across a wide range of stakeholders
• 5+ years of experience in communications, change management, or organizational effectiveness

Nice To Haves

• Experience working in complex IT environments or equivalent
• Experience working with industry tools and analytics packages, including web analytics, targeting, testing, CRM, and marketing automation platforms
• Knowledge of large scale automation and workflow management or equivalent
• Experience in contracting and legal compliance review
• Demonstrated experience building self-service tools and enablement programs

Responsibilities

• Design and implement org-wide intake system with standardized request forms, automated routing, and SLA tracking dashboards with capacity forecasting
• Develop priority matrix with objective scoring criteria and facilitate regular leadership prioritization sessions to align communications roadmap
• Create service tier framework defining self-service versus fully-supported communications with clear decision criteria
• Implement AI-powered solutions for content creation, approval workflow automation, and personalized employee communications
• Build comprehensive self-service toolkits including templates, messaging libraries, best practice guides, and automated knowledge bases
• Develop and enforce ITS brand standards ensuring consistency across all communications
• Create communications POC network across ITS teams to identify needs and support resource distribution
• Design fully-supported communication packages for strategic initiatives and maintain centralized resource repository with analytics-driven continuous improvement
• Develop quarterly communication strategies aligned to business priorities and execute multi-channel campaigns (newsletters, town halls, AMAs)
• Publish quarterly/annual ROB calendar integrating all ITS meetings, reviews, and planning cycles
• Build automated reporting dashboards providing real-time metrics on reach, engagement, and comprehension to drive data-informed improvements

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level