Operations & Retention Communications Coordinator - Office of Enrollment Management Communications - UTK

University of Tennessee • Knoxville, TN

12d • $53,938 • Hybrid

About The Position

The Office of Enrollment Management Communications at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Operations & Retention Communications Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list. The minimum starting salary for this position is $53,938. Final compensation will be determined based on the candidate’s qualifications and experience. Multiple positions available. This is an on-campus position with some hybrid/remote work schedule flexibility. The Operations & Retention Communications Coordinator reports to the Assistant Director of Enrollment Operations & Retention Communications and serves as a key communications liaison for the University Registrar, University Bursar, Office of Financial Aid & Scholarships, Center for Financial Wellness, and One Stop Student Services. The coordinator translates complex academic, billing, and financial aid information into clear, student-focused messaging across email, SMS, web, print, and automated channels. This role supports a consistent, student-centered communication approach that helps students understand requirements, take needed action, and feel confident navigating academic and financial processes. The coordinator contributes directly to improving the student experience at major points in the academic cycle, including registration, billing, aid awarding and verification, deadlines, graduation, and term transitions. The ideal candidate is an adaptable communicator who is comfortable working with technology platforms, managing multiple projects, and collaborating with campus partners.

Requirements

• Bachelor’s degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field
• 1+ years of full-time professional or internship experience related to duties and responsibilities
• Must have excellent writing, grammar, proofreading, and creative skills
• Possess strong self-discipline and motivation
• Knowledge and understanding of MAC operating systems, Microsoft Office Suite
• Ability to lead and manage projects
• Must demonstrate problem-solving, strategic thinking, critical thinking, and time prioritization skills
• Ability to prioritize and manage multiple work responsibilities in time-sensitive situations
• Ability to exercise good judgment and handle diverse and difficult situations with confidence, motivation, and flexibility
• Ability to effectively communicate with stakeholders at various levels and a variety of backgrounds
• Possess and demonstrate a personal commitment to excellence and efficiency, and a passion to serve future and current Volunteers of all ages and backgrounds

Nice To Haves

• Master's degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field
• Experience working with multiple priorities, fast moving projects, and tight deadlines
• Background in communications or related creative experience
• Basic understanding and ability to work with html coding
• Experience with print and digital communication
• Experience with Slate or other CRM systems, Banner, Asana project management system
• Knowledge of CRM systems
• Asana project management or similar platform experience
• Understanding of higher education priorities, processes, and workflow
• WordPress experience
• Knowledge and experience with social media platforms such as Instagram, Facebook, Twitter, Tik Tok, etc.

Responsibilities

• Serves as a key communications liaison for the University Registrar, University Bursar, Office of Financial Aid & Scholarships, Center for Financial Wellness, and One Stop Student Services.
• Translates complex academic, billing, and financial aid information into clear, student-focused messaging across email, SMS, web, print, and automated channels.
• Supports a consistent, student-centered communication approach that helps students understand requirements, take needed action, and feel confident navigating academic and financial processes.
• Contributes directly to improving the student experience at major points in the academic cycle, including registration, billing, aid awarding and verification, deadlines, graduation, and term transitions.
• Working with technology platforms, managing multiple projects, and collaborating with campus partners.

Benefits

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level