Operations Risk & Controls Lead

AIG Insurance • Atlanta, GA

4d • $100,000 - $115,000 • Onsite

About The Position

The Operations Control Lead is a key assurance role responsible for first-line control activities across North America operations. This role owns the end-to-end delivery of risk and control self-assessments (RCSAs), administers the SOX premium coding testing program, and drives remediation of control gaps through closure. This is a high-visibility role with meaningful cross-functional reach - working regularly with Operations, Finance, Risk, Compliance, and Internal Audit teams – and direct management of a shared service team of Control Testing Specialists.

Requirements

• 8+ years of experience in insurance or financial services, with a track record in operational controls, SOX compliance, or internal audit
• Strong knowledge of underwriting processes, policy and binder terms, and premium coding practices
• Proven ability to manage multiple competing priorities with rigor and calm under deadline pressure
• Strong analytical and problem-solving skills, with a habit of evidence-based reasoning
• Clear, confident communication style – comfortable presenting findings to senior leaders across product lines
• Experience navigating organizational change and driving process improvement
• Bachelor’s degree in Business, Finance, or related field
• Proficiency in Microsoft Office Suite

Nice To Haves

• familiarity with SharePoint and GRC tools a plus

Responsibilities

• Lead business units through RCSA preparation, execution, and documentation – providing constructive challenge to control effectiveness ratings backed by evidence.
• Own the annual premium coding testing program – a key SOX control for underwriting – ensuring all testing is completed withing required deadlines and to required standards.
• Partner with the Financial Controls Unit (FCU) and SOX teams to design and execute testing strategies and sampling methodologies tailored to product line risk profiles, process design, and premium volume.
• Manage and develop a team of Control Testing Specialists, providing guidance, coaching, and performance feedback.
• Perform process walkthroughs, collect policy documentation, triage testing requests, and lead root cause analysis on discrepancies – maintaining all testing documentation to quality standards.
• Communicate testing results and findings clearly to senior management and key stakeholders, surfacing trends, systemic risks, and improvement opportunities.
• Track and manage control remediation activities arising from RCSAs, audit findings, and risk events through closure.
• Identify and pursue opportunities to digitize and automate testing procedures and reporting dashboards, improving quality and efficiency across the program.
• Serve as the primary business liaison for ad-hoc requests from FCU/SOX and external auditor team on underwriting processes and controls.

Benefits

• We’re proud to offer a range of competitive benefits a summary of which can be viewed here: AIG Benefits Overview
• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level