Operations Risk Specialist

Heritage Family Credit Union • Rutland, VT

1d • $56,195 - $70,243

About The Position

The Operations Risk Specialist will support and enhance key operational processes, ensuring adherence to regulatory requirements and organizational policies. This role focuses on access control, file maintenance oversight, and quality assurance for deposit accounts, driving operational excellence and mitigating risks.

Requirements

• High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Minimum 5 years of banking experience required.
• Minimum 3 years of experience in compliance, operations or related role in the financial services industry preferred.
• Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone, electronically and in writing is critical.
• Experience with Microsoft Office Products required.
• Excellent verbal communication skills with the ability to present materials to groups or one-on-one.
• Strong and effective written and oral communication skills and an ability to write reports and business correspondence.
• Able to recognize operational and system control gaps and recommend solutions to management.
• Must be able to operate routine office equipment including computer, telephone, copier, facsimile, and calculator.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance (in-person and remote).
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; talk and hear.
• Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks.

Responsibilities

• Administer and audit system permissions and user roles to ensure secure and appropriate access.
• Conduct regular access reviews, enforcing the principle of least privilege.
• Implement and manage a structured onboarding process for granting system access to new employees based on their roles.
• Revoke system access for departing employees promptly to prevent unauthorized access.
• Review and verify changes to deposit and loan files, ensuring accuracy and legitimacy.
• Compare file maintenance logs with source documents to validate updates and identify discrepancies.
• Conduct regular audits of file maintenance activities and maintain comprehensive records.
• Conduct regular audits of Cash Limits, Safe Deposit Quarterly Audit completion and Review of the W-8 BEN process.
• Develop and distribute exception reports for anomalies such as large balance adjustments or backdated transactions.
• Design and execute quality assurance processes to confirm the accurate and compliant setup of deposit accounts.
• Monitor error trends, recommend improvements, and work closely with Risk and Compliance to address Verafin-identified issues and strengthen controls
• Provide regular management reports detailing error rates, root causes, and remediation efforts.
• Must maintain predictable and reliable attendance.
• All other duties as assigned.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED