Operations Senior Analyst (SQL and Python)

Salesforce • Indianapolis, IN

5d • $94,000 - $142,300

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is looking for a data focused Renewals Operations Senior Analyst who will play a crucial role in improving processes utilizing data and supporting the renewal organization in territory planning operations. This role will be instrumental in identifying process bottlenecks, gaps, and redundant manual steps, proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes. This role requires the ability to work independently with minimal supervision in a fast paced environment, make quick informed decisions, collaborate with other specialists and business partners to resolve complex issues efficiently and accurately, and effectively communicate with stakeholders from diverse backgrounds on a global scale.

Requirements

• Analytical Tool Proficiency: SQL and spreadsheet proficiency is required, Python and Tableau experience is a strong plus.
• Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes.
• Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations abilities with a keen attention to detail.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.
• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment.
• Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives.
• Understanding of broader business and financial concepts, adept at managing multiple projects and tasks under tight deadlines in a fast-paced setting.
• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

• Experience with Salesforce is considered a bonus.

Responsibilities

• Process Optimization: Analyze existing processes to identify inefficiencies and bottlenecks, then develop and implement solutions to streamline workflows, improve productivity, and enhance overall performance.
• Process Determination and Execution: Help determine process needs and facilitate the execution of solutions to streamline workflows and enhance operational performance.
• Risk Mitigation: Identify and mitigate potential operational risks, ensuring business continuity and minimizing disruptions, especially in anticipation of transformational changes.
• Issue Resolution: Assist in troubleshooting operational issues as they surface, proposing systemic and process changes to address root causes.
• Data Analysis & Reporting: Conduct comprehensive data analysis to derive insights into performance, trends, and areas for improvement. Develop and present actionable reports and dashboards to support strategic decision-making within the Operations Team.
• Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) and implement data-driven strategies to improve operational efficiency and effectiveness, identifying bottlenecks and streamlining the renewal process.
• Cross-Functional Collaboration: Partner with cross-functional teams to align sales strategies with broader business objectives and ensure seamless integration of sales operations initiatives.
• Business Partnering: Work with and build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, SalesOperations, and Legal to drive deal execution. Provide suggestions/assistance for contract negotiations or customer satisfaction issues.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level