Operations SME, Radiology

Tennr•New York, NY

6d•Onsite

About The Position

This role sits at the intersection of operations, product, and customer success. You’re essentially the translator between how DME actually works in the real world - across intake, order validation, prior authorization, scheduling - and how we represent those workflows inside Tennr’s platform. You’re not here to sell software or write logic directly - you’re here to make sure what we build actually solves the right problems.

Requirements

5–10+ years in radiology, diagnostics, or healthcare operations (imaging center operations, clinical ops, or management)
Deep knowledge of payer rules, authorization requirements, documentation requirements, and EMR/EHR workflows.
Strong understanding of modality-specific workflows (CT, MRI, X-ray, ultrasound, nuclear medicine, etc.)
Proven ability to translate operations into product features and vice versa.
Strong cross-functional communicator who can work effectively with Sales, Product, Implementation, and customers

Responsibilities

Partner with Sales to understand imaging use cases and ensure SOWs reflect realistic, operationally sound workflows
Identify operational bottlenecks across diagnostic imaging workflows and validate that proposed solutions are viable in practice
Participate in customer discovery sessions to understand referral intake, scheduling, authorization, and reporting challenges
Act as a bridge between imaging operations and technology by translating real-world needs into scalable product requirements
Support and train internal teams by sharing expertise on radiology operations, payer requirements, and imaging workflows