Operations Specialist II

Aon Corporation • Fort Washington, PA

3d • $52,000 - $58,000 • Hybrid

About The Position

Aon is seeking an Operations Specialist II in Fort Washington, PA !!
This is a hybrid role working in our Fort Washington, PA office 2 days per week.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 2+ years of office or administrative work experience
• Excellent reading comprehension and strong verbal and written communication skills
• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams
• Attention to detail with a high level of accuracy and customer service focus
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Ability to multi-task and independently prioritize work
• Strong Independent problem-solving skills and ability to follow established procedures and guidelines
• Basic Math Skills, including accurate computation and reconciliation
• High School

Nice To Haves

• Prior Insurance industry work experience preferred
• Property and Casualty license preferred
• Required to obtain the P&C license within 6 months of hire date
• Some college or relevant work experience preferred

Responsibilities

• Responding to client inquiries: Responsible for responding to client inquiries for new, renewal, and endorsement processes.
• This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses.
• Financial Transactions Responsible for creating financial transactions (automated and manual) to debit / credit policy accounts depending on the nature of the request. Some transactions may require problem solving skills to determine the correct premium or processing steps required based on the customer’s request.
• System Support Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes.
• Reporting Responsible for daily reporting which may require running queries or tracking production and consolidating excel data into a viewable format.
• Quality Control Assists with reviewing quality of processed work from our vendor partners to ensure our customers’ requests are being handled accurately and that standard operating procedures are being followed.
• Maintaining Procedures Review and update processing notes, templates, and reference materials to reflect changes in programs, guidelines, or system functionality.
• Special projects as assigned Participate in special projects and initiatives as assigned, supporting process improvement and operational efficiency.

Benefits

• In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED