Operations Specialist, Labs

DoorDash USA•Atlanta, GA

About The Position

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you! DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you! You’re excited about this opportunity because you will…

Requirements

Comfortable working outdoors and energized by being part of something new and innovative.
Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.
A positive, can-do attitude with a willingness to learn and adapt.

Responsibilities

Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
Pick up orders from merchants and prepare them carefully for delivery—every detail matters.
Share feedback and ideas to help improve processes and strengthen reliability.
Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.
Stay adaptable and dependable in a fast-moving environment.
Work closely with teammates to keep operations running smoothly.
Communicate clearly and support a team culture built on accountability and respect.
Build positive relationships with merchants and local partners.
Represent the program with professionalism in every interaction.
Engage with customers, merchants, and community members in a friendly, informed, and respectful way.
Share on-the-ground observations that help improve the service and strengthen community adoption.