Operations Specialist - Offshore Philippines - 6 month Fixed term contract

Heroes•Traverse City, MI

3d•Remote

About The Position

The Operations Executive will play a critical role in ensuring the smooth, accurate, and timely flow of operational data across multiple platforms and systems. This role sits at the heart of day-to-day operations, overseeing order processing, inventory accuracy, stock feeds, dispatch updates, and system harmonisation across internal and external portals. The role requires strong attention to detail, a process-driven mindset, and the ability to collaborate across operations, logistics, supply chain, customer service, and management teams. Beyond execution, the focus is on end-to-end lifecycle oversight, ensuring operational processes remain visible, scalable, and continuously improving.

Requirements

Experience in operations, order processing, inventory management, or supply chain coordination
Strong understanding of operational workflows and lifecycle management
Experience working with multiple systems, portals, or platforms simultaneously
High attention to detail and strong data accuracy mindset
Ability to coordinate across teams and manage competing priorities
Experience with stock feeds, inventory syncs, or ERP / OMS platforms
Highly organised and process-driven
Comfortable working in fast-moving, operationally complex environments
Proactive problem solver with strong ownership mindset
Strong communicator across technical and non-technical teams
Curious, adaptable, and eager to learn operational systems end-to-end

Nice To Haves

Experience working in Netsuite ERP, Orderwise ERP
Understanding of logistics and dispatch processes
Process improvement or operations optimisation experience

Responsibilities

Process customer orders accurately and efficiently across multiple systems and portals
Upload, manage, and maintain stock feeds to ensure real-time inventory visibility
Perform regular inventory updates, reconciliations, and availability checks
Monitor and update dispatch statuses to ensure accurate delivery information
Ensure consistency and data accuracy between all operational platforms
Own and oversee the full operational lifecycle — from order creation to dispatch and completion
Monitor performance across operational cycles and flag risks, delays, or inefficiencies
Ensure processes continue running smoothly with minimal manual intervention
Support continuous improvement initiatives across operations and systems
Act as a key liaison between operations, logistics, supply chain, customer service, and management
Work closely with internal teams to ensure alignment on priorities, timelines, and data visibility
Support stakeholder and operations leaders with insights, reporting, and updates
Assist in managing overlapping responsibilities across different operational roles when required
Participate in training initiatives to ensure strong understanding of systems, tools, and processes
Support onboarding and knowledge transfer within the operations team
Maintain clear documentation for operational processes, mappings, and workflows
Promote transparency and visibility across operations through accurate reporting and updates
Handle operational administration related to system harmonisation and process alignment
Support additional operational initiatives during peak workloads or business changes
Contribute to problem-solving and operational decision-making as needed