Operations Specialist

Main Street Health•Nashville, TN

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model. The Operation Specialist is responsible for accessing client EMR information to gather relevant data for entry and reconciliation with company databases on a continual basis. This role works closely with our central operations team and external field teams to ensure accuracy of work product by identifying and correcting errors and bringing them to the attention of relevant parties where necessary. You will manage numerous client account data sets across multiple date ranges at once.

Requirements

High school diploma or equivalent
1+ years’ experience in a relevant field
Excellent interpersonal and communication skills
Meticulous attention to detail
Knowledge of MS Office Products including Excel, Word, and Outlook
A sense of urgency and quality toward completion of duties
Ability to concentrate for lengthy periods and perform accurately with adequate speed
Proficient touch-typing skills
Maintain patient and client confidentiality, always abiding by Health Insurance Portability and Accountability Act (HIPAA) regarding Patient Health Information (PHI)
Excellent organization and time management skills
Strong team player
Ability to learn quickly, build and maintain long term relationships and work with moderate to minimal supervision
An entrepreneurial spirit. Must be a tenacious self-starter.
Flexible and adaptable to a constantly changing workload.
Must enjoy working in a fast-paced environment.
A sense of humor and a down-to-earth nature.

Nice To Haves

Experience in a medical office setting with Electronic Medical Record
ICD-10 Coding, risk adjustment and billing

Responsibilities

Accessing and navigating Electronic Health Records billing encounter detail
Entering and reconciling information in relevant databases
Scanning through multiple sources of data to identify pertinent information to be extracted and recorded
Provide regular, accurate reports of billing data
Address and solving stakeholder questions and issues
Securely handle client data and patient health information
Correct errors and organize the information in a manner that will optimize swift and accurate capturing of detailed data
Ensuring data is backed up at regular intervals
Inform relevant parties regarding errors encountered and potential patterns emerging
Research, record findings, and communicate effectively with Director of Operations to achieve optimum performance.
Assist with billing audit-related tasks
Contribute to team results by meeting individually assigned goals and deadlines
Promote effective working relations and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
Perform other duties as assigned to support Main Street Health’s Mission, Vision, and Values