Operations Supervisor - CES

United Rentals•Deer Park, NY

17d•$35 - $56

About The Position

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a CES Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the CES Manager (or Branch Manager) you will provide the supervision needed to ensure safety, branch metric performance and Service efficiency, while contributing world-class sales and customer service support. You will be responsible for service and parts related administrative duties What you’ll do: Support CES Manager in implementing actions to achieve financial objectives Assist the CES Manager in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations. Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely. Determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing Service quotations, Work orders, Parts inventory, Monitor warranty reporting, run Preventative Maintenance reports, manage Field Service dispatch, and Invoice orders in compliance with company policies and procedures Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Work Flow Process; drive profitability by monitoring and controlling costs May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

Requirements

Bachelors Degree preferred or comparable work experience
Minimum 3 years of successful sales or business management experience preferred
Supervision and leadership experience (2+ years) preferred
Understanding of accounting and P&L concepts preferred
Equipment rental experience
Proficient in most Microsoft Office Suite (particularly Excel) and Rentalman
Valid driver’s license
Performance Management, Coaching, and Conflict Resolution Skills
Frequent lifting up to 10 lbs., occasional lifting up to 25 lbs., and seldom lifting up to 40 lbs.
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Responsibilities

Support CES Manager in implementing actions to achieve financial objectives
Assist the CES Manager in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations.
Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely.
Determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing Service quotations, Work orders, Parts inventory, Monitor warranty reporting, run Preventative Maintenance reports, manage Field Service dispatch, and Invoice orders in compliance with company policies and procedures
Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Work Flow Process; drive profitability by monitoring and controlling costs
May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication