Operations Supervisor

Happy Returns LLC • Shoemakersville, PA

15h • Onsite

About The Position

As a Warehouse Operations Supervisor, you’ll play a key leadership role in our high-volume, fast-paced, and automation-enabled facility. You’ll be responsible for driving performance, developing talent, and maintaining a safe and energized work environment during your shift.

We’re more than just a warehouse—we’re a culture of continuous improvement, team development, and operational excellence. This is your chance to lead a dynamic team where innovation and engagement go hand-in-hand.

Requirements

• A hands-on leader with a B.S. or B.A. degree and 3+ years’ experience in a fast-paced warehouse or distribution setting.
• You’ve successfully led and motivated teams of 10+ employees and take pride in people development.
• Comfortable with automation, data, and performance metrics—and you use them to make smart decisions fast.
• Thrive in environments of rapid change and growth and bring a “let’s figure it out” mindset.
• Possess a sharp eye for detail and high standards for quality and accuracy.
• Strong communicator and team builder with a passion for creating a positive and empowering workplace.
• Comfortable operating forklifts, electric pallet jacks, and walkie riders.
• Experience with problem/conflict resolution
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays on occasion based on business need

Responsibilities

• Lead and develop a team of 15 - 30 hourly warehouse specialists.
• Champion a culture of safety, accountability, and operational precision in a fast-moving, tech-enabled environment.
• Communicate daily production goals, KPIs, and updates clearly and effectively across your team.
• Actively coach, mentor, and support associates—creating individualized growth plans and providing real-time feedback.
• Collaborate with leadership to identify process improvements and implement solutions that drive efficiency.
• Foster an inclusive, team-first atmosphere with strong emphasis on engagement and recognition.

Benefits

• Join a company that values your ideas, celebrates wins, and invests in your growth.
• Be part of a forward-thinking organization with a bold mission and a startup energy—backed by UPS.
• Experience a people-first culture where your development and engagement truly matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager