04 - Operations Support Administrator 1
About The Position
Responsible for ensuring processing accuracy in the system at all times. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Provides RMA’s and status of RMA’s. May take orders by telephone and other correspondence from customers or representatives. The ability to support any department as needed. Interacts with internal and external customers via telephone and or e-mail Work with others as a team and/or independently on accurately process material. Interpret documentation and system information to ensure accurate disbursement of materials. Verify accuracy of materials processed using supporting documentation and file necessary documentation. Create, process and provide status of RMA’s Investigate problems to find resolution Generation of invoicing Running monthly reports Setup and maintain customer profile Processing of RTC and Scrap Distribution of invoice Provides on the job training to lower level employees and resolves problems utilizing knowledge of operations. Assist with creation and documentation of area procedures and work instructions. Able to perform well in a fast paced operation. Support all areas of department as needed
Requirements
- Skill in computers and good math skills.
- Ability to communicate in a professional, courteous, and businesslike manner at all times.
- Ensure housekeeping in work area.
- Knowledge of safety regulations.
- Ability to lead in area operation improvements.
- Knowledge of record keeping practices.
- Must be able to lift up to 50lbs.
- 4-7 years related experience.
- High School diploma or equivalent.
Responsibilities
- Ensuring processing accuracy in the system
- Interacting with customers and company representatives
- Providing RMA’s and status of RMA’s
- Taking orders by telephone and other correspondence
- Accurately process material
- Interpret documentation and system information
- Verify accuracy of materials processed
- Investigate problems to find resolution
- Generation of invoicing
- Running monthly reports
- Setup and maintain customer profile
- Processing of RTC and Scrap
- Distribution of invoice
- Provides on the job training to lower level employees
- Assist with creation and documentation of area procedures and work instructions
- Support all areas of department as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
