Operations Support Manager

Priority Wire & Cable•Little Rock, AR

15h

About The Position

Priority Wire & Cable is a dynamic and growing wire & cable supplier. We are looking for an Operations Support Manager based in our Little Rock, AR headquarters or one of our locations to support our Operations team. An Operations Support Manager plays a critical role in maintaining efficient daily operations, strengthening cross â department coordination, and driving continuous improvement across support functions.

Requirements

Bachelors degree in Business, Logistics, Supply Chain or related field
5+ years of experience in Operations, Warehousing, Logistics, or Supply Chain
Program and/or Project Management experience
Experience in leading people and/or projects
Expert level knowledge of all Microsoft Office programs and applications
Experience with ERP, CRM, or Business Application systems
Strong verbal and written communication skills
Analytical and problem-solving skills
Ability to prioritize, multi-task, and drive results
Attention to detail

Nice To Haves

Military experience is a plus
Certifications and training in: Project Management, Process Improvement (Six Sigma)

Responsibilities

Operational Oversight
Manage day-to-day support team operations
Ensure timely and accurate resolution of internal and external inquiries
Monitor workflow efficiency and remove operational obstacles
Process Improvement
Analyze existing processes and identify opportunities to improve speed, accuracy, or consistency
Develop updated SOPs, workflows, and best practices
Implement new procedures and ensure adoption across the team
Budget Management
Oversee operational support budget
Forecast resource needs and monitor expenses
Ensure cost â effectiveness across support operations
Cross-Department Coordination
Serve as a bridge between Operations, Sales, IT, and Warehouse leadership
Facilitate smooth communication and collaboration to meet organizational goals
Support other functional leaders in resolving cross â functional issues
Performance Analysis
Review performance data and trends
Identify gaps in service quality and implement corrective actions
Provide regular reporting to leadership
Team Leadership
Lead, mentor, and develop support staff
Foster a collaborative, accountable, and high â performance culture
Conduct regular check â ins, feedback sessions, and training
Vendor Management
Select, negotiate, and manage vendor relationships
Ensure cost â effective and high â quality vendor support services
Review vendor performance and address service gaps
Technology Implementation
Oversee tools and systems used by the support team
Encourage adoption of new software
Coordinate with IT for system updates, access requirements, and troubleshooting

Benefits

Competitive salary, commensurate with experience
Medical Insurance with premiums paid at 100% for employees AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance 100% paid for Employee
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available