Operations Support Specialist

Claritev • Naperville, IL

21h • $20

About The Position

The Operations Support Specialist assists the recovery team by performing a variety of operational and administrative duties. This role requires an intermediate understanding of the subrogation process and supports key functions such as data entry, document processing, and case creation. Responsibilities include sorting and scanning incoming correspondence, reviewing claims, and creating new subrogation cases to support recovery efforts.

Requirements

• High School Diploma or GED required; 1+ years of experience in an office environment preferred, with medical claims experience strongly preferred
• Typing proficiency of at least 45 words per minute
• Ability to ask effective questions to gather necessary information
• Basic knowledge of computers and scanning equipment
• Strong communication and client-facing skills
• Working knowledge of Microsoft Office 365 tools
• Required licensures, certifications, or board certifications as applicable
• Ability to work in a standard office environment, including extended periods of sitting and working on a computer, and operating standard office equipment (keyboard, copier, telephone, etc.)

Responsibilities

• Complete data entry and create new subrogation cases
• Review claims and supporting documentation
• Retrieve, image, and prioritize daily incoming mail
• Perform ISO Index searches and identify accidents for referral to Subrogation Specialists
• Generate and process IQ batches with guidance from the Subrogation Business Analyst
• Obtain information such as claims and plan documents from client remote systems
• Process outgoing and certified mail
• Manage incoming emails, faxes, and voicemails within the Discovery Case Management system
• Collaborate, coordinate, and communicate across disciplines and departments
• Ensure compliance with HIPAA regulations and requirements
• Demonstrate company core competencies and values
• Handle PHI-sensitive data; this role is classified as a High Risk Role
• Perform additional duties and responsibilities as assigned

Benefits

• Medical, dental, and vision coverage with low deductible and copay
• Life insurance
• Short- and long-term disability
• 401(k) with company match
• Generous paid time off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Summer hours
• Incentive bonus program
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED