Operations Support Specialist

South Story Bank and Trust • West Des Moines, IA

7d

About The Position

About IFC:
Insurance Finance Company (IFC) is a premium finance company specializing in financing commercial property/casualty insurance premiums. Established in 1969, IFC was created to offer a higher level of service than other premium finance companies—and that’s still our mission today. With over five decades of experience, we remain focused on supporting independent agents, managing general agents, and brokers across the country. IFC is a wholly owned subsidiary of South Story Bank & Trust.
At IFC, we’re driven by a simple but powerful promise: to always provide a consistent, exceptional experience. We believe in authenticity, transparency, and building trust over time—not just making transactions but forming lasting partnerships. Our team thinks like owners, leads with integrity, and shows up every day to do well and do good.

Position Summary:
The Operations Support Specialist plays a key role in handling day-to-day administrative and operational tasks that help keep our office running smoothly. This position is well-suited for someone who enjoys steady, detail-oriented work, values accuracy, and appreciates being part of a small, supportive team.
You will handle a variety of routine tasks such as data entry, document review, scanning and filing, processing basic financial transactions, and supporting general office functions. Because our team cross-trains and covers for one another, you’ll learn several areas of the operations process and assist where needed.
This is a stable, consistent role where your reliability and attention to detail directly support the team’s success.

Requirements

• 2+ years of experience in a business-related field such as finance, insurance, or banking.
• Strong customer service and relationship management skills.
• Excellent attention to detail and the ability to follow through on tasks independently.
• Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems.
• Comfortable balancing multiple tasks in a fast-paced environment.
• Genuine desire to help others and create positive, lasting client experiences.

Nice To Haves

• Familiarity with premium finance or agency operations.
• Experience with CRM tools or Access-based systems.

Responsibilities

• Entering and updating financial and account information with accuracy.
• Reviewing documents for completeness and correctness.
• Processing routine payments and related transactions.
• Scanning, organizing, and maintaining electronic and physical records.
• Assisting with printing, mailing projects, supply management, and other general office duties.
• Helping with returned mail, basic reporting, and additional tasks as assigned.
• Answering incoming calls and providing friendly, professional support to customers.
• Serving as a reliable backup for teammates across multiple operational areas.

Benefits

• A supportive, small-team environment that values personal integrity and professional growth.
• The ability to make a real impact in the lives of agency clients and business owners.
• Competitive Compensation: A salary package that rewards both individual and team performance.
• Comprehensive Benefits: Health, dental, and vision coverage, life insurance, generous paid time off, a 401(k) plan with matching contributions.
• Growth & Development: Opportunities for professional and career growth in a supportive, community-focused environment.
• Inclusive Culture: Insurance Finance Company is an Equal Opportunity Employer. We value diversity and are dedicated to providing a welcoming, inclusive workplace for all.
• A culture of service, leadership, and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed