Operations Support Specialist

2020 Companies•Southlake, TX

23h•$18 - $20•Hybrid

About The Position

2020 Companies is currently seeking a detail-oriented and analytical Operations Support Specialist to join our team! As an Operations Support Specialist, you will support the Sales Operations team by managing reporting, validating data accuracy, and maintaining operational documentation. This position requires strong analytical thinking, advanced Excel proficiency, and the ability to manage multiple priorities in a fast-paced environment. You will play a key role in ensuring clean, accurate data that supports leadership decision-making and business growth.

Requirements

Advanced Administrative Skills
Strong organizational skills with high attention to detail
Ability to manage multiple projects and deadlines simultaneously
Excellent written and verbal communication skills
Advanced Microsoft Excel Skills (Required)
Proficient in VLOOKUP and complex formulas
Ability to build and manage multi-sheet workbooks
Data validation and error-checking techniques
Conditional formatting and logical functions (IF statements)
Ability to analyze large datasets and identify discrepancies
Comfortable working with audit reports and reconciliations
Experience cleaning and manipulating data for reporting purposes
High school diploma or equivalent required; Business degree preferred
1 year administrative and/or customer service experience
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to organize and prioritize multiple tasks effectively; paying close attention to detail
Demonstrate initiative and follow-up with customers
Intermediate working knowledge of Outlook and Microsoft Office (Word, Excel, etc.)
Manage stress appropriately
Make decisions under pressure
Manage anger/hostility or other emotions appropriately
Work alone
Work in confined or crowded areas
Sit for 2+ hours per day
Hear alarms/telephone/tape-recorders/horns/normal voices
Bend at waist, occasionally
Have clarity of vision

Nice To Haves

Experience with reporting dashboards
Exposure to sales operations or retail reporting
Familiarity with CRM or workforce management systems
XML Connector experience is a plus

Responsibilities

Partner with key stakeholders to provide operational support for both field management and internal teams
Communicate in a timely and professional manner with all employees and internal stakeholders
Contribute to a positive new hire experience by entering accurate and detail oriented data
Maintain excellent data integrity within all operations related systems
Manage and troubleshoot access to all operations related systems
Ensure new agent information is appropriately communicated to internal/external clients (uniforms, badges, business cards, system usernames/passwords, etc)
Provide accurate and timely information in response to all inquiries and general correspondence
Receive and send packages and general mail
Effectively create and maintain reporting spreadsheets
Maintain a high-level of customer service during inbound/outbound calls
Perform all other duties as assigned
Promptly update data in reporting systems; ensure data integrity through audit/review
Accurate tracking of travel/field expenses
Ensure reporting accuracy