Operations Support

Maersk•Usa, CT

4d•$22 - $24

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is on providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Requirements

Multi-tasking while maintaining precise attention to detail
Excellent verbal and written communication skills
Must be able to type 35+ words per minute
Must be able to work in a demanding, high-volume environment, particularly with email and calls
Precise attention to detail
Proficient in Microsoft products
Must be tech-savvy

Responsibilities

Tracking and tracing outbound shipments
Inspecting outbound freight
Contracting new carriers as needed and assigning carriers, and providing load tenders
Communicating freight status and any problems to other stations and customers, and updating the system
Provide customer service
Able to work overtime and weekends on call rotations.
Data entry of shipments into the transportation management system
Quoting, costing, and invoicing of international shipments, air, ocean, and ground
Domestic air and ground routing (including Canada)
Contract new carriers
Negotiate Freight Rates
Develop collaborative carriers relationships
Assigning carriers and providing load tenders
Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers.