Operations Team Lead
About The Position
Reporting to the Manager of Operations and collaborating with the operations team at Tersus, you will be leading a team of operations associates to ensure the success of our brand partners. You will be responsible for leading a team of associates and must learn every aspect of the process required to make the team and Tersus successful. You are a leader willing to get your hands dirty while also stepping back to assess the entire process to know when and how to make changes and evolve with a growing business. This is a physically demanding role but also requires some level of strategic thought and willingness to collaborate and communicate up and down the organization.
Requirements
- A positive and growth-oriented mindset.
- Proven track record of ownership and results.
- A willingness to jump into any and all tasks to help the company succeed.
- Demonstrated experience working within a physical operations environment.
- Strong interpersonal skills — comfortable communicating with senior management and business leaders in a clear and effective manner.
- Proactivity: acts without being told what to do and brings new ideas to the company.
Nice To Haves
- Warehouse or laundry experience — experience in e-commerce/retail distribution and fulfillment, either vertically integrated or 3PL.
- Worked with apparel or outdoor brands.
- Interest or experience in the circular economy.
- Bilingual preferred (English/Spanish).
Responsibilities
- Provide leadership and strategic direction to frontline teams through direct management, ensuring consistent execution of operational standards, performance management, and team development.
- Execute against the team's process to hit monthly goals for Tersus and our partners.
- Create accountability on the team and ensure expectations are clearly communicated and delivered against.
- Get the most out of your team through demonstrating leadership by doing and coaching.
- Use all internal tools and develop best practices to track employee performance, hours, and adherence to our Employee Handbook.
- Effectively communicate with your manager and team members on a daily basis.
- Maintain a high level of professionalism, empathy, and ability to adapt to a changing environment.
Benefits
- 401(k)
- Dental Insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
