Operations Team Leads (remote possible)
About The Position
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Lead a team with responsibility for tactical and project outcomes in the Operations department. Work group is generally engaged in a wide variety of often complex tasks.
Requirements
- Communication skills
- Leadership skills
- Basic Math skills
- Reasoning skills
- Advanced computer software skills
- High School diploma or equivalent.
- 2- 4 years related experience
Responsibilities
- Provide leadership for the department, training and guiding Operations staff on daily work.
- Compile all certifications for Operations Department
- Coordinate coverage with the supervisors on open desks
- Assist with training on operational issues with staff
- Work on special projects
- Organize the escheatment process through efficient work procedures
- Determine work procedures, prepare work schedules, and expedite workflow
- Adjust errors and resolve complaints
- In the absence of a Supervisor, perform supervisory duties for the department.
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
- Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
