Operations Team Member - Kentucky Sports Factory

The Sports Facilities Companies•Madisonville, KY

2d•Onsite

About The Position

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

Requirements

Ability to work with a wide variety of ages from preschool through adult
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
Must be able to lift 40-50 pounds waist high
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise
Must wear proper uniform
Able to run/walk as needed

Nice To Haves

General sports knowledge
Able to work scoreboards

Responsibilities

Provide courteous and friendly service to all guests and staff
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Complete special projects, daily assignments, and other duties as directed by management
Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items
Ensure correct equipment is available for all games
Monitor play areas including turf and courts
Keep supervisor informed of issues and updates
Respond to all incidents, accidents, injuries, and altercations
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of facility
Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
Perform all other duties as assigned