Operations Training Associate

Fanatics•Louisville, KY

About The Position

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset

Requirements

Minimum of 1 to 3 years of experience in Learning and Development or Training
Outstanding interpersonal, communication, and leadership skills
Ability to work with and influence team members and key stakeholders
Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
Proficient in Microsoft Office and Adobe Captivate (or other rapid authoring tools)
Comfort with new technology and ability to learn quickly and use new software applications
Displays passion for learning and development.
Flexible availability during Peak Seasons and comfortable in warehouse environment.
Must be able to stand 6 to 8 hours per day.
May be expected to walk 5 to 10 miles per day.
Must be able to lift and carry up to 50 lbs.

Nice To Haves

Understand Manufacturing and/or Fulfillment process and workflow (Preferred)
Bi-lingual (Spanish) Preferred

Responsibilities

Inspire continuous learning, growth, and development.
Ability to work with and train a diverse workforce
Supervise hourly employees through training process. May include: managing attendance, time keeping, providing feedback and assessing performance of employees
Ability to present and facilitate sessions effectively managing group dynamics while encouraging creativity, innovation, and ownership of learning
Stay up to date on emerging trends within learning and development.
Demonstrate excellent organizational skills.
Ability to collect, manage and analyze data to support Learning and Development
Understand Manufacturing and/or Fulfillment process and workflow (Preferred)
Work across various shifts and times during peak season hours (including day & night shifts)
Other duties and responsibilities as assigned by leadership
Ability to effectively collaborate and support others to design and deliver custom and effective learning solutions that maximize employee engagement, development, and business outcomes
Support and partner with teams to design and deliver training for corporate initiatives that maximize employee engagement, development, and business outcomes
Collaborate cross-functionally, operate in a professional environment, and navigate organizational dynamics
Lead seasonal onboarding process to effectively train seasonal employees to meet business demands
Coordinate and facilitate Learning Management System
Facilitate instructor led training events.
Observe and evaluate training programs, individual trainers, and team leaders to drive improvement and efficiency
Conduct train-the-trainer certification(s) for facilitators and/or site coordinators that support learning initiatives
Develop and utilize tracking process to measure effectiveness of training programs, including orientations. Using feedback, continuously strive for improved training programs and processes.
Coach and develop Learning Ambassadors through mentoring, observations, OJT, and in person training sessions