Operator (Per Diem), VNA of Cape Cod
About The Position
• Operate telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage. • Coordinate schedules with backup personnel. • Answer switchboard and direct calls and messages to appropriate staff with understanding of staff working in various areas and those who may be “on-call” for various situations to assure the optimal functioning of the Agency including weekends and holidays. • Locate staff in the field as necessary for weekend/holiday personnel that are working. • Search in computer and find necessary schedules related to visits by staff to specific patients. • Processes and distributes agency mail as well as all courier mail.. • Notify appropriate personnel upon delivery from Fed X, PS, W.B. Mason and other deliveries. • Slot, alphabetize and mail out Doctor’s orders for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings. • Copy and distribute bi-weekly and monthly newsletters. • Greet VNA visitors in a professional and courteous manner while observing all security procedures. • Distribute CARES cards to employees as appropriate on a monthly basis. • Other duties as assigned.
Requirements
- High School Diploma
- 1 year experience in office environment
- Must be computer literate
- Knowledge of basic office equipment and telephone switchboard
- Ability to handle multiple calls in a calm, professional manner.
Responsibilities
- Operate telephone switchboard
- Coordinate schedules with backup personnel
- Answer switchboard and direct calls and messages to appropriate staff
- Locate staff in the field as necessary
- Search in computer and find necessary schedules related to visits by staff to specific patients
- Processes and distributes agency mail as well as all courier mail
- Notify appropriate personnel upon delivery from Fed X, PS, W.B. Mason and other deliveries
- Slot, alphabetize and mail out Doctor’s orders for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings
- Copy and distribute bi-weekly and monthly newsletters
- Greet VNA visitors in a professional and courteous manner while observing all security procedures
- Distribute CARES cards to employees as appropriate on a monthly basis
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
