OPS CENTREX OPERATOR - 65650144

State of Florida • Tallahassee, FL

2d • $15 - $17

About The Position

This is a professional communications position that will assist the department’s call center in distributing information to callers and referring them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office.

PAY:
Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly.

Requirements

• Ability to operate a multi-line phone system.
• Ability to handle multiple calls simultaneously.
• Knowledge of Microsoft Office Platforms.
• Knowledge of various programs and services available to the elderly.
• Ability to handle multiple projects simultaneously.
• Knowledge of strong organizational skills and strong interpersonal skills.
• Ability to handle difficult callers calmly and appropriately.
• Ability to work in a team environment.
• Knowledge of telephone protocol during disaster-related events.
• Possess strong written and oral communication skills, required for public speaking and report writing. Uses correct grammar, punctuation, and spelling. Is detail-oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products, including Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
• Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency, where appropriate.
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
• Willing and able to resolve any differences with management constructively and accept and abide by management’s direction and decisions.
• Possess strong project management abilities.

Responsibilities

• Answering the Department’s main phone lines.
• Identifying the caller's needs.
• Communicating available resources and programs or appropriate agencies available to callers.
• Referring callers to appropriate resources or agencies.
• Tracking calls in the Five9 System.
• Handling occasional administrative tasks.
• Assigning messages received in the Correspondence Tracking/DOEA Information email inbox using the Correspondence Tracking System.
• Returning voicemail messages.
• Assist the Communications Office when needed.
• Other duties as assigned.

Benefits

• Participation in state group insurance (must meet eligibility requirements).
• Participation in the Florida Deferred Compensation Plan (457b).
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).
• Flexible Spending Accounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed