OPS ICONNECT TRAINER - 67980002

State of Florida • Tampa, FL

9d • Onsite

About The Position

The Provider Trainer is a professional role within the Provider Training Unit (PTU), part of the Quality and Accountability Division’s Bureau of Quality and Program Effectiveness. This position reports to the Provider Training Manager, who oversees training activities statewide. The Provider Trainer delivers instructor-led training to providers and supports their understanding of APD standards, service expectations, and the APD Client Data Management System (CDMS), currently iConnect. The position is based in one of APD’s regional offices and provides training within the assigned region, as well as statewide when needed. Travel within the assigned region is required for in-person training, and occasional statewide travel may be required based on training demands and agency priorities.

Requirements

• Valid Driver’s License or other efficient means of transportation and willing to travel to different locations throughout the Region for work purposes.
• 4 years of experience in related field or Bachelor’s degree (preferred).
• Knowledge of: Training methodologies.
• Learning management systems.
• Competency assessments.
• Adult learning principles and instructional best practices.
• Applicable Florida Statutes, Florida Administrative Code, APD policies, the iBudget Handbook, and program requirements relevant to assigned courses.
• Microsoft applications and other required computer software applications.
• Using training delivery tools and technologies including platforms used for virtual training (e.g., GoToWebinar, GoToMeeting).
• Ability to: Manage time effectively, work independently, and meet training schedules and deadlines.
• Deliver training using approved curricula with accuracy and consistency.
• Create a positive, inclusive learning environment and manage classroom dynamics.
• Communicate effectively and professionally with providers, colleagues, and stakeholders.
• Assess learner understanding and adjust explanations or examples when needed.
• Identify and communicate issues that may impact learners, providers, or the agency to the Provider Training Program Administrator and apply professional judgment in determining urgency and risk.
• Travel within the assigned region and occasionally statewide as required.
• Document and maintain records accurately.
• Demonstrate Skills in: Leadership and classroom management.
• Planning, organizing, scheduling, and coordinating training sessions and related travel.
• Data gathering and analysis.
• Problem analysis and problem solving.
• Instruction or training.
• Presenting information clearly, logically, and in a manner appropriate for adult learners virtually and in-person.
• Interpersonal relations.
• Public speaking.

Responsibilities

• Deliver and Facilitate Provider Training: Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Facilitate training for providers and other stakeholders through face-to-face and virtual sessions. Use adult learning principles to present content clearly and effectively, respond to questions, and support understanding of applicable laws, rules, policies, and service delivery requirements. Deliver training using the approved curriculum to ensure accurate and consistent instruction across all regions. Promote active participation and meaningful interaction throughout training sessions. Manage classroom dynamics effectively and foster a positive, inclusive learning environment that supports diverse learning needs and encourages learner engagement. Maintain a professional and respectful training environment that reflects the mission, values, and standards of the Agency.
• Prepare for Training Sessions: Participate in required meetings and train-the-trainer sessions to stay informed about course expectations, updates, and delivery standards. Review training materials, agendas, objectives, and relevant policies in advance to ensure accurate and consistent delivery. Prepare virtual (e.g., GoTo Webinar, GoToMeeting) or in-person training environments, including testing audiovisual tools and confirming that required materials are ready for use.
• Plan and Schedule Training Events: Coordinate and schedule instructor-led training sessions in collaboration with the Provider Training Manager. Coordinate logistics for training activities including venues and equipment. Prepare training calendars, confirm session logistics, and ensure training dates, times, and locations are accurate and communicated as required. Arrange travel in accordance with APD travel policies and procedures.
• Support Content Accuracy and Improvement: Maintain an accurate understanding of the laws, rules, policies, and program requirements relevant to the assigned courses. Identify and report any errors or outdated content to the Provider Training Manager. Share feedback from training sessions, learner questions, and observed challenges to support content refinement. Collaborate with the PTU Training Development team to support consistent and effective training design, development, and delivery. Assist with development of training aids such as manuals, handbooks, and visual aids Evaluate and make recommendations on training material and methodology.
• Evaluate Learner Understanding: Administer assessments, activities, and knowledge checks as required by each course. Provide clarification or additional explanation when learners demonstrate gaps in understanding. Document learner performance in accordance with course completion or certification requirements.
• Manage Instructor-Led Training in the LMS: Create and maintain instructor-led course sessions in the Learning Management System (LMS), including scheduling, posting session details, managing rosters, and recording attendance. Record completions for instructor-led sessions and submit required session documentation. Maintain backup records, including sign-in sheets, to ensure documentation is preserved. Refer complex or system-wide LMS issues to the Provider Training Program Administrator or LMS Support team.
• Performs related work as required: Works on special projects and other assignments and/or performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.

What This Job Offers

• Number of Employees: 1,001-5,000 employees